Donation Processing & Donor Care Specialist

The Salvation Army North & Central Illinois Division; McHenry (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

The Salvation Army Thrift Store in McHenry, IL is seeking a Donation Processing Associate to be the first contact for donors, blending customer service with donation processing to support our community programs.

You will greet donors, process donations, maintain an orderly donation area, and assist with truck loading. Requirements include a high school diploma or progress toward one, basic computer and math skills, and a flexible schedule including weekends and evenings.

Qualifications

• High School Diploma or current pursuit required.
• Strong English communication for donor and team interactions.
• Basic computer skills and ability to learn new systems.
• Basic math skills for donation processing and receipts.
• Ability to pass pre-employment background check.
• Flexible schedule including weekends and evenings.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance.
• Process and track donations accurately.
• Maintain a clean and organized donation area.
• Sort, load, and unload Salvation Army trucks per center policy.
• Guide donors on acceptable materials and provide pickup information for heavy items.

Skills

English communication

Basic computer skills

Basic math skills

Customer service

Education

High School Diploma or pursuing

Job description

The Salvation Army Thrift Store in McHenry, IL is seeking a Donation Processing Associate to be the first contact for donors, blending customer service with donation processing to support our community programs.

You will greet donors, process donations, maintain an orderly donation area, and assist with truck loading. Requirements include a high school diploma or progress toward one, basic computer and math skills, and a flexible schedule including weekends and evenings.