Donation Operations Manager

Kaizen Lab Inc.; Kenner (LA); On-site; USD 40,000 - 52,000; Full time

Job summary

Kaizen Lab Inc. seeks a Store Operations Supervisor to oversee daily donation and production activities, ensuring budget targets and safety standards are met. You will lead the backroom team, optimize workflow from donation to sales, and uphold quality controls across apparel and merchandise.

Responsibilities include managing production output, training staff, coordinating with logistics, and assisting the Store Manager to meet or exceed sales goals in a dynamic retail environment.

Qualifications

• Supervisory experience required or equivalent.
• Strong leadership, mentoring and team-building skills.
• Proficiency in Microsoft Office and data tools (Power BI, Excel).
• Ability to work flexible schedule including nights and weekends.
• Experience in retail operations, production, and stock control.

Responsibilities

• Oversee daily donation and production operation to meet budget and standards.
• Lead backroom production team to move donations from donation door to sales floor efficiently.
• Convert donations into revenue while maintaining a safe, clean, organized environment.
• Supervise production staff to achieve daily goals (minimum 110 garments per hour, 90% quality).
• Ensure backroom workflow is optimized for production.
• Monitor waste and ensure sellable merchandise is not discarded.
• Conduct quality checks before items are placed on sales floor.
• Perform textile rack checks for correct piece counts.
• Monitor supplies and assist with ordering as needed.
• Communicate daily needs with transportation and district managers.
• Maintain safe conditions in backroom areas and ensure proper scheduling.
• Assist Store Manager in achieving/exceeding sales goals and contingency planning.
• Coach and develop production employees; document coaching and training.
• Ensure adequate materials and cross-functional coordination for production goals.
• Perform duties of production staff including donation receiving, sorting, hanging, pricing, cleaning.
• Keep store clean and hazard-free; perform housekeeping tasks as needed.

Skills

Professional interaction

Public engagement

Team leadership

Training and development

Flexible schedule

Manual dexterity

Stamina

Retail knowledge

Inventory awareness

Education

High school diploma or GED

Tools

Microsoft Office

Power BI

Job description

Kaizen Lab Inc. seeks a Store Operations Supervisor to oversee daily donation and production activities, ensuring budget targets and safety standards are met. You will lead the backroom team, optimize workflow from donation to sales, and uphold quality controls across apparel and merchandise.

Responsibilities include managing production output, training staff, coordinating with logistics, and assisting the Store Manager to meet or exceed sales goals in a dynamic retail environment.