Donation Experience Specialist

Goodwill-Industries; Gary (IN); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill-Industries in Gary, IN seeks a donation processor to greet donors, assist with unloading, and price items for resale. You will help maintain a clean, organized donation area and follow safety guidelines in a fast-paced retail setting.

The role requires strong customer service, teamwork, and the ability to learn donation policies quickly. You will report to the Salvage Outlet Manager and contribute to a positive, mission-driven store environment.

Qualifications

• Excellent customer service skills to engage positively with donors and create a welcoming experience.
• Strong teamwork and communication to collaborate with colleagues and supervisors.
• Great attention to detail when sorting, inspecting, and pricing donations per guidelines.
• Basic understanding of safety protocols and lifting techniques to prevent injuries.
• Ability to quickly learn donation policies and follow safety/workplace procedures.

Responsibilities

• Greet donors and assist with unloading donations, showing appreciation.
• Receive, inspect, sort, and price items for resale following guidelines.
• Maintain a clean, organized donation area and safe working environment.
• Document donation intake and report discrepancies to management.
• Collaborate with team to adapt to changing priorities and support store operations.

Skills

Customer service

Teamwork

Attention to detail

Safety awareness

Communication

Education

High school diploma or equivalent

Job description

Goodwill-Industries in Gary, IN seeks a donation processor to greet donors, assist with unloading, and price items for resale. You will help maintain a clean, organized donation area and follow safety guidelines in a fast-paced retail setting.

The role requires strong customer service, teamwork, and the ability to learn donation policies quickly. You will report to the Salvage Outlet Manager and contribute to a positive, mission-driven store environment.