Donation Experience Associate - Fast-Paced Retail

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Beechview Estates (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

$300 referral bonus

Job summary

Ohio Valley Goodwill Industries is hiring a Retail Donation Attendant in Cincinnati, OH to greet donors, receive donations, issue receipts, and prepare items for production. The role supports store opening, production, and closing operations, with weekend and holiday work required.

The position emphasizes friendly customer service, safety, and a professional appearance; prior warehouse or forklift experience is a plus. This role pays hourly and includes a referral bonus for internal hires.

Qualifications

• Six months of previous work experience or equivalent education/experience.
• Ability to provide exceptional customer service to all donors and customers.
• Ability to understand English and interact with customers and employees.
• Ability to effectively communicate verbally with associates and customers.
• Ability to perform prolonged walking, standing, bending and lifting.
• Ability to lift 35 pounds frequently.
• Ability to safely use pallet jack and stacker (age 18+).

Responsibilities

• Provide exceptional customer service to all donors/customers.
• Greet donors and safely unload donations from vehicles.
• Complete donor receipts and offer a copy to donors.
• Sort donated items into designated categories.
• Follow safety and security practices and report hazards.
• Maintain a professional appearance per Goodwill standards.
• Comply with company policies and report misconduct or theft.
• Adhere to the work schedule set by your supervisor.
• Support truck drivers with loading/unloading donations.
• Perform general housekeeping and cleaning duties as needed.

Skills

Customer service

English proficiency

Safety awareness

Lifting 35 pounds

Six months experience

Communication

Multilingual (English)

Staying on feet/walking

Tools

Pallet jack

Big Joe stacker

Forklift experience

Job description

Ohio Valley Goodwill Industries is hiring a Retail Donation Attendant in Cincinnati, OH to greet donors, receive donations, issue receipts, and prepare items for production. The role supports store opening, production, and closing operations, with weekend and holiday work required.

The position emphasizes friendly customer service, safety, and a professional appearance; prior warehouse or forklift experience is a plus. This role pays hourly and includes a referral bonus for internal hires.