Retail Donation Attendant at Mt. Washington

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Beechview Estates (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

$300 referral bonus

Job summary

Ohio Valley Goodwill Industries is hiring a Retail Donation Attendant in Cincinnati, OH to greet donors, receive donations, issue receipts, and prepare items for production. The role supports store opening, production, and closing operations, with weekend and holiday work required.

The position emphasizes friendly customer service, safety, and a professional appearance; prior warehouse or forklift experience is a plus. This role pays hourly and includes a referral bonus for internal hires.

Qualifications

• Six months of previous work experience or equivalent education/experience.
• Ability to provide exceptional customer service to all donors and customers.
• Ability to understand English and interact with customers and employees.
• Ability to effectively communicate verbally with associates and customers.
• Ability to perform prolonged walking, standing, bending and lifting.
• Ability to lift 35 pounds frequently.
• Ability to safely use pallet jack and stacker (age 18+).

Responsibilities

• Provide exceptional customer service to all donors/customers.
• Greet donors and safely unload donations from vehicles.
• Complete donor receipts and offer a copy to donors.
• Sort donated items into designated categories.
• Follow safety and security practices and report hazards.
• Maintain a professional appearance per Goodwill standards.
• Comply with company policies and report misconduct or theft.
• Adhere to the work schedule set by your supervisor.
• Support truck drivers with loading/unloading donations.
• Perform general housekeeping and cleaning duties as needed.

Skills

Customer service

English proficiency

Safety awareness

Lifting 35 pounds

Six months experience

Communication

Multilingual (English)

Staying on feet/walking

Tools

Pallet jack

Big Joe stacker

Forklift experience

Job description

Retail Donation Attendant at Mt. Washington

Regular Full Time Manual Labor Cincinnati, OH, US

Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.

The Donation Attendant provides excellent customer service to Ohio Valley Goodwill donors and customers inside and outside of retail locations. Greets donors, receives donations, and supplies donors with receipts. Prepares donations for the production processing area and works to efficiently expedite merchandise in a fast-paced environment.

As a member of Ohio Valley Goodwill you will be required to work a flexible schedule in support of the store opening, production, and closing operations. This schedule will include work on weekends and holidays.

REQUIRED QUALIFICATIONS:

• A minimum of six months of previous work experience, or the equivalent educational or vocational experience preferred.
• Ability to provide exceptional customer service to all of our customers and donors.
• Ability to understand English and interact with customers and employees.
• Ability to effectively communicate verbally with associates and customers.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time.
• Ability to lift 35 pounds frequently.
• Ability to be trained and safely use big joe stacker and pallet jack (age 18 +).

PREFERRED QUALIFICATIONS:

• Ability to motivate the team.
• Previous experience working in a warehouse environment.
• Previous pallet packing and forklift experience.
• Basic computer skills.
• Multilingual with fluency in English.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all our donors/customers.
• Create a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Complete donor receipts and offer the donor a copy.
• Sort donated items into designated categories.
• Comply with safety and security practices including reporting safety hazards and injuries to the Retail General Manager or Retail Assistant Manager or Retail Supervisor on duty.
• Maintain a professional appearance adhering to Goodwill uniform standards.
• Comply with all Ohio Valley Goodwill policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities.
• Demonstrate ethical behavior and comply with Corporate Compliance.
• Adhere to work schedule set by supervisor.

OTHER DUTIES AND RESPONSIBILITIES:

• Help truck drivers and their assistants load/unload donations into company vehicles for transport to/from other store locations.
• Maintain a professional appearance adhering to Goodwill standards, including compliance with OVGI dress code.
• Perform general housekeeping duties as needed including janitorial tasks such as cleaning restrooms or removing trash from the parking lot.
• Communicate OVGI’s mission and vision effectively to our donors and customers.
• Perform other duties as directed.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities

Internal employees can earn a $300 referral bonus by referring a candidate who is hired and completes 90 days of employment. To ensure you receive credit for your referral, please have the candidate include your full name on their application.

Payrate: $13.00 per hour

EEO Employer/Vet/Disabled