Retail Donation Attendant at Florence

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Florence (KY); On-site; USD 15,000 - 21,000; Full time

Job summary

Ohio Valley Goodwill Industries Rehabilitation Center, Inc. seeks a Donation Attendant to greet donors, receive donations, issue receipts, and sort items for processing in a fast-paced retail environment.

The role requires lifting up to 35 pounds, walking and standing for long periods, and working a flexible schedule including weekends and holidays. Training on pallet jack and Big Joe stacker is provided. EEO employer.

Qualifications

• Six months of prior work experience or equivalent educational or vocational experience preferred.
• Ability to provide exceptional customer service to donors and customers.
• Ability to understand English and interact with customers and employees.
• Ability to communicate verbally with associates and customers.
• Ability to stand, walk, bend, lift up to 35 pounds, and climb for extended periods.
• Training to safely use pallet jack and Big Joe stacker (age 18+).

Responsibilities

• Provide exceptional customer service to all donors and customers.
• Greet donors and safely unload donations from vehicles.
• Prepare donor receipts and provide copies to donors.
• Sort donated items into designated categories.
• Follow safety and security practices and report hazards or injuries.
• Maintain professional appearance per uniform standards.
• Adhere to company policies and report theft or misuse of property.

Skills

Customer service

English comprehension

Verbal communication

Physical endurance

Education

Six months experience or equivalent education

Tools

Pallet jack

Big Joe stacker

Job description

Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.

The Donation Attendant provides excellent customer service to Ohio Valley Goodwill donors and customers inside and outside of retail locations. Greets donors, receives donations, and supplies donors with receipts. Prepares donations for the production processing area and works to efficiently expedite merchandise in a fast-paced environment.

As a member of Ohio Valley Goodwill you will be required to work a flexible schedule in support of the store opening, production, and closing operations. This schedule will include work on weekends and holidays.

REQUIRED QUALIFICATIONS:

• 1. A minimum of six months of previous work experience, or the equivalent educational or vocational experience preferred.
• 2. Ability to provide exceptional customer service to all of our customers and donors.
• 3. Ability to understand English and interact with customers and employees.
• 4. Ability to effectively communicate verbally with associates and customers.
• 5. Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time.
• 6. Ability to lift 35 pounds frequently.
• 7. Ability to be trained and safely use big joe stacker and pallet jack (age 18 +).

PREFERRED QUALIFICATIONS:

• 1. Ability to motivate the team.
• 2. Previous experience working in a warehouse environment.
• 3. Previous pallet packing and forklift experience.
• 4. Basic computer skills.
• 5. Multilingual with fluency in English.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• 1. Provide exceptional customer service to all our donors/customers.
• 2. Create a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• 3. Complete donor receipts and offer the donor a copy.
• 4. Sort donated items into designated categories.
• 5. Comply with safety and security practices including reporting safety hazards and injuries to the Retail General Manager or Retail Assistant Manager or Retail Supervisor on duty.
• 6. Maintain a professional appearance adhering to Goodwill uniform standards.
• 7. Comply with all Ohio Valley Goodwill policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities.
• 8. Demonstrate ethical behavior and comply with Corporate Compliance.
• 9. Adhere to work schedule set by supervisor.

OTHER DUTIES AND RESPONSIBILITIES:

• 1. Help truck drivers and their assistants load/unload donations into company vehicles for transport to/from other store locations.
• 2. Maintain a professional appearance adhering to Goodwill standards, including compliance with OVGI dress code.
• 3. Perform general housekeeping duties as needed including janitorial tasks such as cleaning restrooms or removing trash from the parking lot.
• 4. Communicate OVGI's mission and vision effectively to our donors and customers.
• 5. Perform other duties as directed.

SUPERVISORY RESPONSIBILITY:

This position has no supervisory responsibilities

Payrate: $13.00 per hour

EEO Employer/Vet/Disabled