Donor Experience Associate — Flexible Schedule

Cincinnatigoodwill; Harrison (OH); On-site; USD 15,000 - 21,000; Part time

Job summary

Ohio Valley Goodwill Industries is seeking a Donation Attendant to provide excellent service to donors and customers in a fast-paced retail environment. You will greet donors, receive donations, issue receipts, sort items, and help load donations for transport while maintaining safety and dress code standards.

The role requires standing for long periods, lifting up to 35 pounds, and a flexible schedule including weekends and holidays.

Qualifications

• Minimum six months of prior work experience or equivalent educational or vocational experience.
• Ability to provide exceptional customer service to all donors and customers.
• Ability to understand English and interact with customers and employees.
• Ability to effectively communicate verbally with associates and customers.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time.
• Ability to lift 35 pounds frequently.
• Ability to be trained and safely use big joe stacker and pallet jack (age 18+).

Responsibilities

• Provide exceptional customer service to all our donors/customers.
• Create a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Complete donor receipts and offer the donor a copy.
• Sort donated items into designated categories.
• Comply with safety and security practices including reporting safety hazards and injuries to the Retail General Manager or Retail Assistant Manager or Retail Supervisor on duty.
• Maintain a professional appearance adhering to Goodwill uniform standards.
• Comply with all Ohio Valley Goodwill policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities.
• Demonstrate ethical behavior and comply with Corporate Compliance.
• Adhere to work schedule set by supervisor.
• Help truck drivers and their assistants load/unload donations into company vehicles for transport to/from other store locations.
• Maintain a professional appearance adhering to Goodwill standards, including compliance with OVGI dress code.
• Perform general housekeeping duties as needed including janitorial tasks such as cleaning restrooms or removing trash from the parking lot.
• Communicate OVGI’s mission and vision effectively to our donors and customers.
• Perform other duties as directed.

Skills

Customer service

English fluency

Verbal communication

Physical stamina

Lift 35 pounds

Big Joe stacker training

Tools

Pallet jack

Big Joe stacker

Job description

Ohio Valley Goodwill Industries is seeking a Donation Attendant to provide excellent service to donors and customers in a fast-paced retail environment. You will greet donors, receive donations, issue receipts, sort items, and help load donations for transport while maintaining safety and dress code standards.

The role requires standing for long periods, lifting up to 35 pounds, and a flexible schedule including weekends and holidays.