Donation Experience Ambassador - Flexible Schedule

Cincinnati Goodwill; Harrison, Northern (OH, KY); Hybrid; USD 15,000 - 21,000; Full time

Job summary

Ohio Valley Goodwill Industries in Ohio is seeking a Donation Attendant who delivers excellent service to donors and customers inside and outside of retail locations. You greet donors, receive donations, and supply receipts while preparing items for production processing in a fast-paced environment.

You must be flexible to cover store opening, production, and closing operations, including weekends and holidays.

Qualifications

• Minimum six months of work experience or equivalent education.
• Excellent customer service to donors and customers.
• Ability to understand English and interact with customers.
• Strong verbal communication with colleagues and customers.
• Must be able to walk, stand, lift up to 35 pounds, and handle physical tasks.
• Trainable on Big Joe stacker and pallet jack (age 18+).

Responsibilities

• Provide exceptional customer service to donors and customers.
• Greet donors and safely unload donations from vehicles.
• Complete donor receipts and provide copies.
• Sort donations into designated categories.
• Follow safety and security practices and report hazards.
• Maintain professional appearance per Goodwill standards.
• Adhere to OVGI policies and report theft or misuse.
• Demonstrate ethical behavior and comply with Corporate Compliance.
• Adhere to the work schedule set by supervisor.
• Help truck drivers load/unload donations and assist with warehouse tasks.
• Perform housekeeping duties and maintain facilities cleanliness.

Skills

Customer service

English language

Verbal communication

Physical stamina

Safety awareness

Tools

Big Joe stacker

Pallet jack

Forklift experience

Basic computer skills

Job description

Ohio Valley Goodwill Industries in Ohio is seeking a Donation Attendant who delivers excellent service to donors and customers inside and outside of retail locations. You greet donors, receive donations, and supply receipts while preparing items for production processing in a fast-paced environment.

You must be flexible to cover store opening, production, and closing operations, including weekends and holidays.