Donation Door Lead - Operations & Donor Experience

Goodwill Industries of Southwest Florida; South Punta Gorda Heights (FL); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision insurance

403(b) retirement plan

Paid time off and holidays

Employee Assistance Program

Employee discounts

Tuition Reimbursement

Résumé du poste

Goodwill Southwest Florida seeks a Donation Door Lead to manage the donation door area, support intake, sorting, and processing through Kaizen systems, and assist door attendants. The role involves operating forklifts and pallet jacks, maintaining safety and efficiency, and delivering excellent donor and customer service.

This full-time hourly position requires the ability to work outdoors in varying conditions, lift up to 100 pounds, and communicate effectively.

Qualifications

• High school diploma or equivalent required.
• Forklift certification preferred.
• Retail/stock handling experience preferred.
• Ability to operate forklift, pallet jack, and other equipment.
• Strong communication skills.
• Able to lift heavy objects and stand for long periods.
• Outdoor work in varying temperatures.
• Flexible schedule.

Responsabilités

• Oversee the donation door area and assist Donation Door Attendants with receiving, recording, sorting, and processing donations according to the Kaizen system and all RAW/Salvage sorting and labeling guidelines.
• Operate a forklift, pallet jack, and other equipment to load and unload trucks, organize materials, stack and unstack materials safely, and complete required pre- and post-operation inspections.
• Maintain a clean, neat, and debris-free donation area inside and outside the facility by utilizing Kaizen 5-minute drills and removing unsafe pallets and Gaylords from service.
• Properly sort and place pulls, salvage, and recyclable commodities into designated containers, hoppers, Gaylords, totes, or other assigned locations to support aftermarket operations and minimize disposal expenses.
• Greet donors and customers with a friendly demeanor, assist with unloading donations from vehicles, record donated items, and provide donation receipts.
• Exercise sound judgment when determining whether donations can be accepted and communicate donation refusals with tact and professionalism.
• Thank donors for their contributions and maintain courteous interactions with all donors and customers.
• Follow all company policies and complete all required training programs.

Connaissances

Verbal & written communication

Customer service

Physical stamina

Teamwork

Formation

High school diploma or equivalent

Outils

Forklift

Pallet jack

Description du poste

Goodwill Southwest Florida seeks a Donation Door Lead to manage the donation door area, support intake, sorting, and processing through Kaizen systems, and assist door attendants. The role involves operating forklifts and pallet jacks, maintaining safety and efficiency, and delivering excellent donor and customer service.

This full-time hourly position requires the ability to work outdoors in varying conditions, lift up to 100 pounds, and communicate effectively.