Donation Door Lead

Goodwill Southwest Florida; Estero (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Plan

Paid time off

Paid holidays

Employee Discounts

Tuition Reimbursement

Job summary

Goodwill Southwest Florida is seeking a Donation Door Lead in Estero, FL to oversee daily donation door operations and support intake, sorting, and processing using the Kaizen system. You will lead Attendants, ensure safety and labeling standards, operate material handling equipment, and deliver excellent donor service.

The role requires a high school diploma, forklift experience, and the ability to stand for long periods while lifting up to 40 pounds regularly and up to 100 pounds occasionally.

Qualifications

• High school diploma or equivalent required.
• Forklift certification preferred.
• Previous retail and/or stock handling experience preferred.
• Ability to operate a forklift, pallet jack, and other equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to stand for extended periods of time and independently stoop, bend, kneel, push, and pull.
• Ability to recognize colors.
• Ability to frequently lift at least 40 pounds and occasionally team-lift up to 100 pounds.
• Ability to exercise good judgment, patience, and understanding.
• Knowledge of basic math skills.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.
• Ability to work under stressful conditions.
• Ability to work a flexible schedule.

Responsibilities

• Oversee donation door area and assist Attendants with receiving, recording, sorting, and processing donations.
• Operate forklift, pallet jack, and other equipment to load/unload trucks and organize materials.
• Maintain a clean, safe donation area and remove unsafe pallets from service.
• Sort and place items into designated containers to support operations and minimize disposal costs.
• Greet donors and customers, record items, and provide donation receipts.
• Exercise sound judgment on whether donations can be accepted and communicate refusals tactfully.
• Thank donors and maintain courteous interactions with customers.
• Follow company policies and complete required training programs.

Skills

Effective communication

Stand for long periods

Teamwork

Color recognition

Basic math

Patience and judgment

Education

High School Diploma or equivalent

Tools

Forklift

Pallet jack

Job description

Job Title: Donation Door Lead

Location: Estero,FL

Employment Type: Full-Time - Hourly

Goodwill Southwest Florida is seeking a Donation Door Lead to oversee the daily operations of the donation door area while supporting donation intake, sorting, and processing through the Kaizen system. This lead position assists Donation Door Attendants, ensures compliance with Kaizen guidelines and processing standards, operates material handling equipment, and helps maintain a clean, safe, and organized donation area while providing excellent customer service to donors and customers.

Key Responsibilities

• Oversee the donation door area and assist Donation Door Attendants with receiving, recording, sorting, and processing donations according to the Kaizen system and all RAW/Salvage sorting and labeling guidelines.
• Operate a forklift, pallet jack, and other equipment to load and unload trucks, organize materials, stack and unstack materials safely, and complete required pre- and post-operation inspections.
• Maintain a clean, neat, and debris-free donation area inside and outside the facility by utilizing Kaizen 5-minute drills and removing unsafe pallets and Gaylords from service.
• Properly sort and place pulls, salvage, and recyclable commodities into designated containers, hoppers, Gaylords, totes, or other assigned locations to support aftermarket operations and minimize disposal expenses.
• Greet donors and customers with a friendly demeanor, assist with unloading donations from vehicles, record donated items, and provide donation receipts.
• Exercise sound judgment when determining whether donations can be accepted and communicate donation refusals with tact and professionalism.
• Thank donors for their contributions and maintain courteous interactions with all donors and customers.
• Follow all company policies and complete all required training programs.

Qualifications

• High school diploma or equivalent required.
• Forklift certification preferred.
• Previous retail and/or stock handling experience preferred.
• Ability to operate a forklift, pallet jack, and other equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to stand for extended periods of time and independently stoop, bend, kneel, push, and pull.
• Ability to recognize colors.
• Ability to frequently lift at least 40 pounds and occasionally team-lift up to 100 pounds.
• Ability to exercise good judgment, patience, and understanding.
• Knowledge of basic math skills.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.
• Ability to work under stressful conditions.
• Ability to work a flexible schedule.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative merchandising team
• Opportunity to impact multiple store locations across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition Reimbursement

Salary: $16.00 per hour