Donation Door Lead - Operations & Donor Experience

Goodwill Industries of Southwest Florida; Punta Gorda (FL); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Plan

PTO and Paid Holidays

Employee Discounts

Tuition Reimbursement

Job summary

Goodwill Southwest Florida is seeking a Donation Door Lead in Punta Gorda, FL to oversee daily operations at the donation door and guide attendants through intake and processing. This front‑line role emphasizes safety, leadership, and excellent donor service.

The position requires a high school diploma; forklift certification is preferred, with prior retail or stock experience a plus. You will operate equipment and help ensure a smooth, compliant donation workflow for the organization’s

Qualifications

• High school diploma or equivalent required.
• Forklift certification preferred.
• Previous experience in retail and/or stock handling preferred.
• Ability to operate forklifts, pallet jacks and other donation-handling equipment.

Responsibilities

• Lead and oversee all operations within the Donation Door area.
• Assist Donation Door Attendants with receiving, recording, sorting, and processing donations.
• Operate forklifts, pallet jacks, and other equipment safely and effectively.
• Ensure full compliance with Kaizen guidelines, audits, and 5-minute drill standards.
• Coordinate donation flow to support efficient processing and workflow.
• Provide friendly, professional customer service to donors and internal teams.
• Assist with processing, cleaning, building fixtures or equipment, and related tasks as needed.
• Follow all company policies, procedures, and safety standards.
• Perform additional duties as assigned by the immediate supervisor.

Skills

Leadership

Customer Service

Communication

Safety Awareness

Education

High school diploma

Tools

Forklift certification

Job description

Goodwill Southwest Florida is seeking a Donation Door Lead in Punta Gorda, FL to oversee daily operations at the donation door and guide attendants through intake and processing. This front‑line role emphasizes safety, leadership, and excellent donor service.

The position requires a high school diploma; forklift certification is preferred, with prior retail or stock experience a plus. You will operate equipment and help ensure a smooth, compliant donation workflow for the organization’s