Donation Door Lead

Goodwill Industries of Southwest Florida; Punta Gorda (FL); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement Plan

PTO and Paid Holidays

Employee Discounts

Tuition Reimbursement

Job summary

Goodwill Southwest Florida is seeking a Donation Door Lead in Punta Gorda, FL to oversee daily operations at the donation door and guide attendants through intake and processing. This front‑line role emphasizes safety, leadership, and excellent donor service.

The position requires a high school diploma; forklift certification is preferred, with prior retail or stock experience a plus. You will operate equipment and help ensure a smooth, compliant donation workflow for the organization’s

Qualifications

• High school diploma or equivalent required.
• Forklift certification preferred.
• Previous experience in retail and/or stock handling preferred.
• Ability to operate forklifts, pallet jacks and other donation-handling equipment.

Responsibilities

• Lead and oversee all operations within the Donation Door area.
• Assist Donation Door Attendants with receiving, recording, sorting, and processing donations.
• Operate forklifts, pallet jacks, and other equipment safely and effectively.
• Ensure full compliance with Kaizen guidelines, audits, and 5-minute drill standards.
• Coordinate donation flow to support efficient processing and workflow.
• Provide friendly, professional customer service to donors and internal teams.
• Assist with processing, cleaning, building fixtures or equipment, and related tasks as needed.
• Follow all company policies, procedures, and safety standards.
• Perform additional duties as assigned by the immediate supervisor.

Skills

Leadership

Customer Service

Communication

Safety Awareness

Education

High school diploma

Tools

Forklift certification

Job description

Job Title: Donation Door Lead

Location: 10175 South Tamiami Trail, Punta Gorda, FL 33950

Employment Type: Full-Time / Hourly

Goodwill Southwest Florida is seeking a Donation Door Lead to oversee daily operations at the donation door and support the smooth intake and processing of donated goods. This lead‑-level role is critical in guiding donation attendants, operating material‑handling equipment, and ensuring donations move efficiently through the Kaizen system. The ideal candidate combines strong customer service skills, attention to safety, and leadership ability while advancing Goodwill's mission of creating opportunities and strengthening the community.

Key Responsibilities:

• Lead and oversee all operations within the Donation Door area.
• Assist Donation Door Attendants with receiving, recording, sorting, and processing donations.
• Operate forklifts, pallet jacks, and other equipment safely and effectively.
• Ensure full compliance with Kaizen guidelines, audits, and 5‑minute drill standards.
• Coordinate donation flow to support efficient processing and workflow.
• Provide friendly, professional customer service to donors and internal teams.
• Assist with processing, cleaning, building fixtures or equipment, and related tasks as needed.
• Follow all company policies, procedures, and safety standards.
• Perform additional duties as assigned by the immediate supervisor.

Qualifications:

• High school diploma or equivalent required.
• Forklift certification preferred.
• Previous experience in retail and/or stock handling preferred.
• Ability to operate forklifts, pallet jacks, and other donation‑handling equipment.
• Strong verbal and written communication skills.
• Sufficient mobility to turn, lean, kneel, bend, and stand for extended periods.
• Ability to see and accurately recognize colors.
• Knowledge of basic math skills.
• Ability to frequently lift items weighing at least 40 pounds.
• Ability to occasionally team lift items weighing up to 100 pounds.
• Ability to work in environments where temperatures and climate may fluctuate.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative merchandising team
• Opportunity to impact multiple store locations across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition Reimbursement