Donation Center Associate — Customer-Focused & Efficient

Goodwill-Industries; Saint John (IN); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill-Industries is hiring a donation associate responsible for greeting donors, unloading and pricing donations, and maintaining a clean, organized donation area. You will follow safety protocols, document intake, and collaborate with teammates to ensure smooth store operations.

The role emphasizes excellent customer service, attention to detail in sorting and pricing, and quick learning of donation policies.

Qualifications

• Excellent customer service and donor engagement.
• Friendly, approachable demeanor in all interactions.
• Strong attention to detail for sorting and pricing donations.
• Ability to quickly learn donation policies and guidelines.
• Basic understanding of safety protocols and lifting techniques.
• Ability to work efficiently in a fast-paced environment.
• Strong teamwork and communication with colleagues and supervisors.

Responsibilities

• Greet donors warmly, assist with unloading donations, and express appreciation.
• Receive, inspect, sort, and price donated items per guidelines for resale.
• Follow safety protocols to maintain a secure work environment and prevent injuries.
• Keep the donation area clean, organized, and hazard-free.
• Accurately document donation intake and report discrepancies to management.
• Collaborate with team and supervisors to support store operations.

Skills

Customer service

Friendly demeanor

Attention to detail

Policy learning

Safety awareness

Teamwork

Communication

Job description

Goodwill-Industries is hiring a donation associate responsible for greeting donors, unloading and pricing donations, and maintaining a clean, organized donation area. You will follow safety protocols, document intake, and collaborate with teammates to ensure smooth store operations.

The role emphasizes excellent customer service, attention to detail in sorting and pricing, and quick learning of donation policies.