Donation Center Ambassador

Goodwill-of-Greater-Washington-; Fairfax (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Goodwill of Greater Washington is seeking donation attendants to welcome donors, unload and sort donations, and record items at the point of intake. You will help maintain a clean, safe donation area and assist with receipts and basic safety procedures.

The role emphasizes exceptional customer service, physical ability to lift up to 50 pounds, and teamwork in a busy retail environment. Bilingual skills are a plus, and prior warehouse or forklift experience is valued.

Qualifications

• Previous customer service experience.
• Ability to provide exceptional customer service to internal and external customers.
• Ability to read, write, and comprehend basic instruction in English for safety purposes and communication with management.
• Ability to effectively communicate verbally with associates and customers.
• Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time (up to 7 hours – per 8 hour shift)
• Ability to lift up to 50 pounds frequently.

Responsibilities

• Provides excellent customer service to all internal and external guests.
• Creates a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
• Accurately record donations.
• Ability to independently lift up to a maximum of 50 pounds.
• Ability to safely operate manual and or power equipment (depending on location).
• Responsible for keeping donation area clean and free of debris.
• Completes donor receipts and offers the donor a copy.
• Sorts donated items into designated categories.
• Follows prescribed safety and security practices including reporting safety, security hazards and injuries to the General Manager, Store Manager, or Assistant Manager.
• Maintains a clean, neat uniform and appearance.
• Assists truck and driver helper load/unload donations into company vehicles.
• Performs general housekeeping duties as needed.
• Performs other duties as directed.

Skills

Customer service

English proficiency

Multilingual

Teamwork

Reading and writing English

Physical endurance

Communication

Forklift experience

Education

High school diploma or equivalent

Job description

Goodwill of Greater Washington is seeking donation attendants to welcome donors, unload and sort donations, and record items at the point of intake. You will help maintain a clean, safe donation area and assist with receipts and basic safety procedures.

The role emphasizes exceptional customer service, physical ability to lift up to 50 pounds, and teamwork in a busy retail environment. Bilingual skills are a plus, and prior warehouse or forklift experience is valued.