Domestic Sales Ops Coordinator: Streamline Orders & Dropship

Sunday Afternoons Inc.; Talent (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

Sunday Afternoons is seeking a Domestic Sales Operations Coordinator to support sales enablement and manage the order-to-cash process for domestic wholesale accounts, field sales territories, and drop ship partners. This role collaborates with cross-functional teams to ensure accurate pricing, timely order entry, and order fulfillment.

You will oversee the B2B order portal, EDI routing, and retailer routing guides, monitor metrics like fill rates and on-time shipping, and help onboarding of new

Qualifications

• Minimum Education: A bachelor's degree is preferred, but commensurate experience can substitute for formal education.
• Minimum Experience: At least three years of experience in sales operations, order management, customer service, or related sales support is required; experience with drop ship accounts or EDI order management is preferred.

Responsibilities

• Manages the sales order pipeline for domestic wholesale accounts, field sales territories, and drop ship partners, supporting the order-to-cash process from order entry through fulfillment and invoicing.
• Processes preseason and at-once orders for domestic accounts, ensuring accurate pricing, terms, and timely entry to position each selling season for success.
• Oversees drop ship order processing, including EDI order routing, inventory feed accuracy, and compliance with retailer routing guides and service-level requirements.
• Monitors drop ship performance metrics, such as fill rates, on-time shipping, and cancellations, working with the logistics team and/or third-party logistics providers to resolve fulfillment errors and prevent chargebacks.
• Coordinates domestic shipments and documentation with the Distribution Team, Inventory Team, and partners to ensure on-time customer deliveries.
• Works cross-functionally to ensure accounts and drop ship partners are invoiced accurately and remain in good standing with Sunday Afternoons AR, including researching and disputing chargebacks and deductions.
• Analyzes sales trends, sell-through, and inventory positions through effective reporting and account oversight, delivering insights that support field sales planning and territory growth.
• Maintains data hygiene and accurate records across sales systems, including account details, order status, and rep and territory assignments.
• Coordinates and processes seasonal selling material distribution, such as samples, catalogs, price lists, and digital assets, ensuring field sales representatives are equipped to sell each season effectively.

Skills

Communication

Problem solving

Planning

Teamwork

Judgment

Microsoft Office

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

NetSuite

Elastic Suite

EDI platforms

Job description

Sunday Afternoons is seeking a Domestic Sales Operations Coordinator to support sales enablement and manage the order-to-cash process for domestic wholesale accounts, field sales territories, and drop ship partners. This role collaborates with cross-functional teams to ensure accurate pricing, timely order entry, and order fulfillment.

You will oversee the B2B order portal, EDI routing, and retailer routing guides, monitor metrics like fill rates and on-time shipping, and help onboarding of new