Domestic Logistics Supervisor: Lead Operations & Team Excellence

AIT Worldwide Logistics, Inc.; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) with company match

Paid parental leave

Vacation + personal days

Job summary

AIT Worldwide Logistics is seeking a Domestic Operations Supervisor to lead the Operations team, drive performance, and develop staff. You will coordinate with service providers and vendors to ensure timely shipments, train employees, and manage daily route scheduling.

The role emphasizes customer-focused service, safety compliance, and process standardization in a fast-paced, global logistics environment. Forklift certification and 3–5 years of freight-forwarding supervisory experience are

Qualifications

• Associate degree or equivalent work experience required.
• Minimum of 3-5 years freight forwarding experience.
• Supervisor experience preferred.
• Domestic experience required.
• Forklift Certified, required.
• CW or international experience a plus.
• 1-3 years of progressively responsible supervisory experience and labor scheduling.
• Experience working with AS400/Worldport a plus.
• Strong sense of urgency and attention to detail and organizational skills.
• Excellent time management skills, ability to manage multiple priorities.
• Ability to multi-task in a high volume and fast-paced work environment.
• Employee may be required to work hours other than the set shift hours to facilitate the completion of required work or resolve critical issues.
• Afterhours and weekend on call periodically, required.

Responsibilities

• Manage functions in the warehouse such as inbound receipts, outbound shipment, storage, stocking and inventory control.
• Responsible for process improvement, standardization and documentation procedures for all operations shifts.
• Responsible for the Operations and Service level of the logistics operations.
• Inventory control and reconciliation of in-house customers.
• Manage daily routes/schedules of shipments and deliveries, track progress of shipments and manage cartage set up of operations over the weekend.
• Manage staff scheduling to maximize productivity and minimize expenses.
• Track and respond to customer emails regarding specific needs and basic operations.
• Communicate and build partnerships with trucking companies, internal/external customers, customs brokers, sales forces and vendors.
• Supervise and oversee daily domestic service and operations activities as it relates to cartage, freight movement and dispatch pickup/delivery quotes.
• Assist in identifying and improving service and operations related issues in the station.
• Research and resolve customer problems and complaints on domestic and cartage issues.
• Team Coaching (performance, job assignments, coaching, training, etc.).
• Ensure safe working environment through consistent practice of safety programs and procedures.
• Participate in the interview process for potential candidates along with onboarding process of new teammates.
• Other duties and responsibilities will be assigned as business demands deem necessary.

Skills

Team player

Growth mindset

Customer service

Strong work ethic

Education

Associate degree or equivalent

Job description

AIT Worldwide Logistics is seeking a Domestic Operations Supervisor to lead the Operations team, drive performance, and develop staff. You will coordinate with service providers and vendors to ensure timely shipments, train employees, and manage daily route scheduling.

The role emphasizes customer-focused service, safety compliance, and process standardization in a fast-paced, global logistics environment. Forklift certification and 3–5 years of freight-forwarding supervisory experience are