Domestic Logistics Customer Service Specialist

Expeditors International; Hawthorne (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Vacation

Holiday

Sick Time

Health Plan

Life Insurance

Long Term Disability

401(k)

Stock Purchase Plan

Training Program

Job summary

Expeditors International is hiring a Domestic Logistics Customer Service Agent in Hawthorne, CA. This full-time role supports the Transcon department, ensuring proper freight movement and delivering exceptional customer service in a dynamic global logistics environment.

You will manage tracking, data entry, dispatch, and client communication while upholding compliance and service standards. The position requires a high school diploma, US work authorization, and the ability to work overtime and

Qualifications

• High School Degree or equivalent.
• Successful candidates must pass a background check.
• Must be legally authorized to work in the United States.
• Must not require future sponsorship for employment visa.
• Fluent in English, both written and verbal.
• Must have the ability to work overtime in support of the department’s needs.
• Must be able to commute to the city of Hawthorne, CA.
• Comfortable with numbers and basic mathematical skills.
• Comfortable working in a professional business environment.

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Transcon files as required.
• Use Workflows on daily basis.
• Ensure timely dispatch of shipments and communication to customers.
• Interact with our customers in arranging their domestic shipments, meeting customer service standards.
• Contribute to maintain strong relationships with service providers.
• Ensure compliance at all times to regulations, including OPS and customer policies.
• Understand department process flow and identify areas for efficiency improvements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards as per company procedures.

Skills

English Fluency

Customer Service

Data Entry

Time Management

Education

High School Diploma

Tools

Microsoft Office

Job description

Expeditors International is hiring a Domestic Logistics Customer Service Agent in Hawthorne, CA. This full-time role supports the Transcon department, ensuring proper freight movement and delivering exceptional customer service in a dynamic global logistics environment.

You will manage tracking, data entry, dispatch, and client communication while upholding compliance and service standards. The position requires a high school diploma, US work authorization, and the ability to work overtime and