Domestic Logistics Customer Service Agent

Expeditors; Hawthorne (CA); On-site; USD 57,308,000 - 85,962,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life and Disability Insurance

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors is seeking a Domestic Logistics Customer Service Agent in Hawthorne, CA. You will ensure smooth freight flow, accurate data entry, and proactive communication with customers to support domestic shipments within Transcon operations.

The role requires a high school degree, English fluency, and the ability to work overtime. On-site schedule is Mon-Fri, 8AM-5PM, with strong emphasis on accuracy and customer service.

Qualifications

• High School Degree or equivalent required.
• Must pass a background check.
• Must be legally authorized to work in the United States.
• Fluent in English, both written and verbal.
• Must be able to commute to Hawthorne, CA.
• Willing to work overtime as needed.
• Associates or Undergraduate Degree preferred.
• Good computer skills with Word, Excel, and PowerPoint.

Responsibilities

• Ensure smooth and timely freight process flow.
• Enter data accurately into operating system.
• Track and trace Transcon files.
• Dispatch shipments timely and communicate with customers.
• Maintain relationships with service providers.
• Ensure compliance with OPS and external regulations.
• Meet KPI standards.

Skills

Fluent English

Customer service focus

Numerical proficiency

Overtime flexibility

Commute to Hawthorne

Education

High School Degree

Associates/ Undergraduate Degree Preferred

Tools

Word/Excel/PowerPoint

Job description

Domestic Logistics Customer Service Agent

• Full-time
• Compensation: USD 20 - USD 30 - hourly

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Schedule: Monday-Friday, 8AM-5PM

Scope of Position:Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Transcon department

Major Duties and Responsibilties:

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace Transcon files as required
• Use Workflows on daily basis
• Ensure timely dispatch of shipments and communication to customers.
• Interact with our customers in arranging their domestic shipments, meeting customer service standards
• Contribute to maintain strong relationships with service providers
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures

Minimum Qualifications:

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department’s needs
• Must be able to commute to the city of Hawthorne, CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment

Desired Qualifications:

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability
• Willingness to work overtime as needed

Reporting Structure

• Supervisor and Manager

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is$20-$30 per hour