Domestic Transportation Customer Service

Expeditors International; Elkridge (MD); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Training and Personnel Development Pro

Job summary

Expeditors International in Elkridge, MD is hiring for a Domestic Transportation Customer Service role. This full-time position focuses on ensuring smooth freight flow, accurate data entry, and timely billing, with hours 8AM to 5PM and pay $23–$25 per hour.

Join a global logistics leader that emphasizes professionalism and customer service. The role requires 6 months to 1 year related experience; hazardous materials certification preferred; benefits include health plan, vacation, and 401(k).

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process a plus.
• Effective interpersonal skills, including listening, comprehension and clear, concise communication.

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operational system.
• Track and Trace Transcon files and reporting.
• Ensure accurate and timely client and vendor billing.
• Ensure delivery of freight and timely clearance when applicable.
• Interact with customers in arranging their shipments to meet customers service standards.
• Contribute and maintain good relationships with suppliers.
• Meet compliance at all times.
• Network communications, timely responses to emails and requests.
• Meet KPI standards in accordance with Company policy.
• Understand customers procedures and maintain updated internal DLSOPs.

Skills

Interpersonal skills

Organizational skills

Communication skills

Job description

Domestic Transportation Customer Service

• Full-time
• Compensation: USD 23 - USD 25 - hourly

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Globally unified systems

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Meet compliance at all times
• Network communications, timely responses to emails and requests
• Meet KPI standards in accordance with Company policy
• Understand customers procedures and maintain updated internal DLSOPs
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Hazardous Materials certification (preferred)

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• $23-$25 per hour
• Hours are 8AM to 5PM

All your information will be kept confidential according to EEO guidelines.