Dog Wellness Center Manager - On-Site Growth Lead

Scenthound; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

Scenthound in the Miami–Fort Lauderdale area is seeking a full-time Scenter Manager to oversee daily grooming center operations, lead a team, maintain safety and cleanliness, and drive membership growth.

You will engage with clients, coach staff on service protocols, manage inventory, and collaborate with franchise leadership to improve efficiency and service quality.

This on-site role requires excellent organization, reliability, and a hands-on approach in a pet-care environment.

Qualifications

• Experience in team leadership and staff management.
• Strong customer service and communication skills.
• Operational management including safety, cleanliness, and inventory.
• Sales aptitude with membership promotion.
• Comfort working on-site in a pet care environment.

Responsibilities

• Lead and schedule the team, coach staff on service protocols.
• Manage inventory and equipment for daily operations.
• Monitor membership performance and customer satisfaction.
• Engage with customers, explain services and resolve concerns.
• Promote memberships and add-ons to support growth.
• Collaborate with franchise leadership to improve efficiency and culture.

Skills

Team leadership

Customer service

Operations management

Sales & upselling

Pet care environment

On-site work

Education

High school diploma

Job description

Scenthound in the Miami–Fort Lauderdale area is seeking a full-time Scenter Manager to oversee daily grooming center operations, lead a team, maintain safety and cleanliness, and drive membership growth.

You will engage with clients, coach staff on service protocols, manage inventory, and collaborate with franchise leadership to improve efficiency and service quality.

This on-site role requires excellent organization, reliability, and a hands-on approach in a pet-care environment.