Scenter Manager

Scenthound; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

Scenthound in the Miami–Fort Lauderdale area is seeking a full-time Scenter Manager to oversee daily grooming center operations, lead a team, maintain safety and cleanliness, and drive membership growth.

You will engage with clients, coach staff on service protocols, manage inventory, and collaborate with franchise leadership to improve efficiency and service quality.

This on-site role requires excellent organization, reliability, and a hands-on approach in a pet-care environment.

Qualifications

• Experience in team leadership and staff management.
• Strong customer service and communication skills.
• Operational management including safety, cleanliness, and inventory.
• Sales aptitude with membership promotion.
• Comfort working on-site in a pet care environment.

Responsibilities

• Lead and schedule the team, coach staff on service protocols.
• Manage inventory and equipment for daily operations.
• Monitor membership performance and customer satisfaction.
• Engage with customers, explain services and resolve concerns.
• Promote memberships and add-ons to support growth.
• Collaborate with franchise leadership to improve efficiency and culture.

Skills

Team leadership

Customer service

Operations management

Sales & upselling

Pet care environment

On-site work

Education

High school diploma

Job description

Company Description

Scenthound is the first wellness-focused, membership-based dog grooming franchise, pioneering a new approach to routine dog care in the growing pet industry. The company’s proven membership model keeps dogs on a consistent care schedule, supporting their long‑term health and well‑being. This recurring service structure helps franchise partners build predictable, steady revenue while delivering high‑quality care. Team members join a mission‑driven organization that values animal welfare, customer education, and operational excellence. Working at Scenthound offers opportunities to grow with an emerging brand that is reshaping standards in dog wellness and grooming.

Role Description

This is a full‑time, on‑site role for a Scenter Manager located in the Miami–Fort Lauderdale Area. The Scenter Manager oversees daily operations of the grooming center, ensuring that dogs receive consistent, high‑quality wellness services and that safety and cleanliness standards are continuously met. Responsibilities include leading and scheduling the team, coaching staff on service protocols, managing inventory and equipment, and monitoring membership performance and customer satisfaction. The role also involves engaging with customers, explaining wellness and grooming services, resolving concerns, and promoting memberships and add‑on services to support business growth. The Scenter Manager collaborates with franchise leadership to implement company policies, track key performance metrics, and develop initiatives that improve efficiency, service quality, and team culture.

Qualifications

• Experience in team leadership and staff management, including scheduling, coaching, and performance feedback.
• Skills in customer service and communication, with the ability to build relationships, explain services clearly, and resolve issues professionally.
• Operational management abilities, such as overseeing daily workflows, maintaining safety and cleanliness standards, and managing inventory.
• Basic business and sales acumen, including comfort with promoting memberships, tracking metrics, and supporting revenue growth.
• Comfort working in a hands‑on pet care environment; prior experience in pet services, veterinary, grooming, or related fields is a plus.
• Ability to work on‑site full‑time in the Miami–Fort Lauderdale Area, including weekends or peak hours as needed.
• Strong organizational skills, attention to detail, and reliability in following established procedures and protocols.
• High school diploma or equivalent required; additional education in business, management, or animal care is beneficial.