Dog Wellness Center Manager: Lead, Grow, Elevate

Scenthound Waco, TX; College Station (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

Bonus based on performance

Employee discounts

Direct career growth path to Regional/

Competitive hourly base pay, plus tips

Merit-based pay increases

Complimentary service membership

Job summary

Scenthound is seeking a hands-on Scenter Manager to lead daily operations in Waco, TX, driving membership sales and ensuring exceptional dog safety and client service. You will mentor staff, manage KPIs, and uphold service standards with a team-focused mindset.

Ideal candidates have management and customer service experience, physical stamina for lifting up to 70 pounds, reliable transportation, and a commitment to working in a smoke-free environment. Join a growth-minded team at Scenthound.

Qualifications

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods
• Reliable transportation
• Willingness to work in a smoke-free environment

Responsibilities

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills

Leadership

Customer service

Communication

Team management

Recruiting

Problem-solving

Time-management

Attention to detail

Training & mentorship

Job description

Scenthound is seeking a hands-on Scenter Manager to lead daily operations in Waco, TX, driving membership sales and ensuring exceptional dog safety and client service. You will mentor staff, manage KPIs, and uphold service standards with a team-focused mindset.

Ideal candidates have management and customer service experience, physical stamina for lifting up to 70 pounds, reliable transportation, and a commitment to working in a smoke-free environment. Join a growth-minded team at Scenthound.