Dog Wellness Center Assistant Manager | Leadership Path

Scenthound Jacksonville Glen Kernan, FL; Jacksonville (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Direct career growth path to Manager

Competitive pay + tips

Merit-based pay increases

Paid time off

Complimentary dog hygiene services

Job summary

Scenthound Jacksonville Glen Kernan, FL is seeking a confident Scenter Assistant Manager to lead daily store operations, drive membership sales, and deliver exceptional customer service.

You will coach a small team, mentor staff, ensure dog wellness and safety, and uphold hygiene standards while working toward KPIs such as Labor Efficiency Ratio and Average Ticket Price. This is a hands-on leadership role with growth opportunities.

Qualifications

• Customer service experience (retail, restaurant).
• Ability to lift up to 70 pounds and stand long periods.
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team prioritizing dog wellness and safety.
• Provide leadership, guidance, and mentorship for the Scenter employees.
• Drive employee development through leadership, training, and performance reviews.
• Uphold quality standards through hands-on participation, employee audits, and training.
• Promptly and accurately communicate information from upper management to your team.
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule.
• Create an environment conducive to teamwork, open communication, and Scenthound values.
• Manage client expectations; Resolve customer concerns.
• Ensure the safety of dogs and team members at all times.
• Adhere to Scenthound sanitary and cleaning practices.

Skills

Effective communication

Leadership

Recruiting

Problem solving

Attention to detail

Time management

Computer proficiency

Accountability

Tools

Computer/ tech proficiency

Job description

Scenthound Jacksonville Glen Kernan, FL is seeking a confident Scenter Assistant Manager to lead daily store operations, drive membership sales, and deliver exceptional customer service.

You will coach a small team, mentor staff, ensure dog wellness and safety, and uphold hygiene standards while working toward KPIs such as Labor Efficiency Ratio and Average Ticket Price. This is a hands-on leadership role with growth opportunities.