Scenter Manager: Lead a High-Impact Dog Wellness Team

Scenthound Waco, TX; China Spring (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Bonus program

Competitive pay

Employee discounts

Free uniforms

Paid time off

Training & development

Career growth

Merit raises

Paid vacations

Membership perks

Job summary

Scenthound in Waco, TX is seeking a hands-on Scenter Manager to lead daily operations, drive membership sales, and ensure exceptional customer service for our dog-wellness concept.

You will mentor a team, monitor KPIs, uphold safety standards, and coordinate with support staff to deliver a premier grooming and wellness experience for our clients and their dogs. This role offers strong leadership exposure and competitive pay.

Qualifications

• Management experience is required.
• Customer service experience in retail or restaurant settings is preferred.
• Ability to lift up to 70 pounds and stand for long periods.
• Reliable transportation and ability to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team prioritizing dog wellness and safety.
• Provide leadership, guidance, and mentorship for Scenter employees.
• Drive employee development through leadership, training, and performance reviews.
• Uphold quality standards through hands-on participation, audits, and training.
• Promptly communicate information from upper management to the team.
• Identify where help is needed and provide assistance to keep Scenter on schedule.
• Create an environment of teamwork, open communication, and Scenthound values.
• Manage client expectations and resolve customer concerns.
• Ensure the safety of dogs and team members at all times.

Skills

Leadership

Customer service

Communication

Time management

Job description

Scenthound in Waco, TX is seeking a hands-on Scenter Manager to lead daily operations, drive membership sales, and ensure exceptional customer service for our dog-wellness concept.

You will mentor a team, monitor KPIs, uphold safety standards, and coordinate with support staff to deliver a premier grooming and wellness experience for our clients and their dogs. This role offers strong leadership exposure and competitive pay.