Scenter Manager: Lead Team & Drive Dog Wellness

Scenthound Mansfield The Grove, TX; Mansfield (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Performance bonus

Company parties

Competitive pay

Employee discounts

Advancement path

Paid time off

Training & development

Growth to regional mgmt

Merit increases

Paid vacation

Free service membership

Job summary

Scenthound seeks a Scenter Manager for the Mansfield location to lead daily operations, drive member sales, and ensure outstanding dog wellness and safety. You will mentor a team, manage performance, and uphold Scenthound standards while delivering top-tier customer service in a fast-paced retail environment.

The role emphasizes hands-on leadership, KPI accountability, training, and team development to sustain high-quality care for dogs and a positive member experience.

Qualifications

• Management experience in retail or service settings.
• Customer service experience in retail or restaurant environments.
• Ability to lift up to 70 pounds and stand for long periods.
• Reliable transportation and willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team prioritizing dog wellness and safety.
• Provide leadership, guidance, and mentorship for Scenter employees.
• Drive employee development through leadership, training, and reviews.
• Uphold quality standards through hands-on participation and audits.
• Communicate info from upper management to your team promptly.
• Identify needs and provide assistance to keep operations on schedule.
• Create an environment of teamwork and alignment with Scenthound values.
• Manage client expectations and resolve customer concerns.
• Ensure dog and team safety at all times; uphold sanitation practices.

Skills

Communication

Leadership

Recruiting

Problem-solving

Attention to detail

Time management

Computer proficiency

Accountability

Job description

Scenthound seeks a Scenter Manager for the Mansfield location to lead daily operations, drive member sales, and ensure outstanding dog wellness and safety. You will mentor a team, manage performance, and uphold Scenthound standards while delivering top-tier customer service in a fast-paced retail environment.

The role emphasizes hands-on leadership, KPI accountability, training, and team development to sustain high-quality care for dogs and a positive member experience.