Dog Wellness Center Manager — Leadership, Sales & Service

Scenthound Birmingham, AL; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive base pay

Performance bonuses

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Complimentary service membership

Job summary

The Scenter Manager at Scenthound in Birmingham, AL leads daily operations, drives membership sales, and delivers exceptional customer service while prioritizing dog wellness and safety.

You will mentor staff, manage schedules, uphold quality standards, and communicate with leadership to keep operations on track. This hands-on leadership role requires management experience, reliability, and a passion for pet care.

Qualifications

• Management experience.
• Customer service experience (retail, restaurant).
• Strength to lift up to 70 pounds; stamina to stand for long periods.
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills

Leadership

Customer service

Recruiting

Training

Time management

Communication

Problem-solving

Team management

Attention to detail

Accountability

Job description

The Scenter Manager at Scenthound in Birmingham, AL leads daily operations, drives membership sales, and delivers exceptional customer service while prioritizing dog wellness and safety.

You will mentor staff, manage schedules, uphold quality standards, and communicate with leadership to keep operations on track. This hands-on leadership role requires management experience, reliability, and a passion for pet care.