Assistant Manager

Scenthound; Boise (ID); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Training & development

Paid Vacation

Job summary

Scenthound in Boise, Idaho, is seeking a Scenter Assistant Manager to provide leadership and exceptional customer service while driving team performance. This role requires a candidate with management and customer service experience, a hands-on approach to daily operations, and a passion for dogs. You will help develop team members and ensure dog safety and welfare standards are upheld.

We offer employee discounts, paid time off, and a direct career growth path. Join us if you are adaptable, detail-oriented, and a compassionate dog lover!

Qualifications

• Management experience is required for effective oversight.
• Customer service experience in retail or restaurant settings is necessary.
• Strong physical capability to lift 70 pounds and stamina for standing is needed.

Responsibilities

• Drive membership sales through health and wellness education.
• Provide leadership and mentorship for Scenter employees.
• Manage client expectations and resolve customer concerns.

Skills

Effective communication

Leadership

Problem-solving

Time-management

Dog Control

Job description

Benefits:

• Employee discounts
• Paid time off
• Training & development

Perks and Benefits:

• Direct career growth path to Management position and additional options
• Competitive hourly base pay, plus tips
• Merit-based pay increases
• Paid Vacation

About the Position:

The Scenter Assistant Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a confident assistant manager who leads with integrity, honesty, and compassion. A successful Scenter Assistant Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can help manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands‑on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/technology proficiency
• Accountability; hold oneself and others to a high quality of services
• Dog Control