Assistant Manager

Scenthound Jacksonville Glen Kernan, FL; Jacksonville (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Direct career growth path to Manager

Competitive pay + tips

Merit-based pay increases

Paid time off

Complimentary dog hygiene services

Job summary

Scenthound Jacksonville Glen Kernan, FL is seeking a confident Scenter Assistant Manager to lead daily store operations, drive membership sales, and deliver exceptional customer service.

You will coach a small team, mentor staff, ensure dog wellness and safety, and uphold hygiene standards while working toward KPIs such as Labor Efficiency Ratio and Average Ticket Price. This is a hands-on leadership role with growth opportunities.

Qualifications

• Customer service experience (retail, restaurant).
• Ability to lift up to 70 pounds and stand long periods.
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Maintain a knowledgeable team prioritizing dog wellness and safety.
• Provide leadership, guidance, and mentorship for the Scenter employees.
• Drive employee development through leadership, training, and performance reviews.
• Uphold quality standards through hands-on participation, employee audits, and training.
• Promptly and accurately communicate information from upper management to your team.
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule.
• Create an environment conducive to teamwork, open communication, and Scenthound values.
• Manage client expectations; Resolve customer concerns.
• Ensure the safety of dogs and team members at all times.
• Adhere to Scenthound sanitary and cleaning practices.

Skills

Effective communication

Leadership

Recruiting

Problem solving

Attention to detail

Time management

Computer proficiency

Accountability

Tools

Computer/ tech proficiency

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Perks and Benefits:

• Direct career growth path to Manager or Lead Trimmer/Groomer positions
• Competitive hourly base pay, plus tips; performance bonuses
• Merit-based pay increases
• Paid vacation and holidays
• Complimentary hygiene services for your dog

About the Position:

The Scenter Assistant Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

• Customer service experience (retail, restaurant)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a confident person who leads with integrity, honesty, and compassion. A successful Scenter Assistant Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety
• Provide leadership, guidance, and mentorship for the Scenter employees
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Create an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; Resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management - ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services