Dog Care Front Desk Specialist - Shared Ownership

GoDog; Durham (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Dental benefits

Vision benefits

401(k) with company match

Healthcare benefits

DigIn Shared Ownership Program

Discounted DayPlay

Job summary

GoDog Durham is seeking enthusiastic, hospitality-minded Customer Service Specialists to join our front desk team. This hands-on role supports daily operations while delivering an exceptional experience for clients and their pets.

The ideal candidate is friendly, warm, and professional, with the ability to interact confidently with people of all ages and with dogs and cats. A strong work ethic, upbeat attitude, and attention to detail are essential.

Qualifications

• Excellent customer service and communication skills.
• Organized, detail-oriented, reliable with strong time management.
• Genuine love and respect for all animals.

Responsibilities

• Providing outstanding customer service and exceeding client expectations.
• Maintaining a clean, organized, and welcoming lobby and front desk area.
• Following all standard operating procedures.
• Managing check-ins, scheduling, and POS transactions.
• Handling dogs of all sizes and energy levels, including large and boisterous dogs.
• Assisting with animal care, including cat care.
• Communicating clearly and professionally with clients and team members.

Skills

Customer service

Reception skills

Time management

Communication

Animal care

Tools

POS system

Scheduling software

Job description

GoDog Durham is seeking enthusiastic, hospitality-minded Customer Service Specialists to join our front desk team. This hands-on role supports daily operations while delivering an exceptional experience for clients and their pets.

The ideal candidate is friendly, warm, and professional, with the ability to interact confidently with people of all ages and with dogs and cats. A strong work ethic, upbeat attitude, and attention to detail are essential.