DoD Voice Engineer - Cisco VoIP & UC Specialist

Trace Systems Inc.

Andrews (MD)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Job summary

Trace Systems Inc. is seeking a Journeyman Voice Engineer to provide Tier II administration and sustainment of EACN Cisco VoIP services at Joint Base Andrews, Maryland. The role supports mission-essential voice connectivity in a 24/7 environment.

The project is currently in the proposal stage. The candidate will manage CUCM, Unity, SBCs, and SIP devices, administer EACN SIP connections, and support Asterisk and Survivable Remote Site Telephony.

Qualifications

Active in-scope US Government Top Secret clearance.
US Citizenship is required.
3+ years of enterprise voice, UC, or VoIP administration experience.
CCNA certification or ability to obtain within six months of employment.
DoD 8140 qualification requirements apply to the role.

Responsibilities

Administer Cisco Unified Communications Manager, Cisco Unity, IM&P, and teleconference bridges.
Maintain CUCM, Unity, SBCs, Ribbon VX900 devices, and SIP-enabled network devices.
Administer SIP connections between the EACN VoIP network and external customer voice systems.
Support Asterisk networks, Call Manager Express, Survivable Remote Site Telephony, and other Cisco VoIP networks.
Monitor voice services, troubleshoot incidents, document actions in the approved ticketing system, and coordinate restoration with internal and external teams.
Implement approved patches, configuration changes, security hardening, and equipment lifecycle updates. Maintain accurate voice-system diagrams, configurations, procedures, and technical documentation.