Journeyman Voice Engineer

Trace Systems Inc.; Andrews (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Trace Systems Inc. is seeking a Journeyman Voice Engineer to provide Tier II administration and sustainment of EACN Cisco VoIP services at Joint Base Andrews, Maryland. The role supports mission-essential voice connectivity in a 24/7 environment.

The project is currently in the proposal stage. The candidate will manage CUCM, Unity, SBCs, and SIP devices, administer EACN SIP connections, and support Asterisk and Survivable Remote Site Telephony.

Qualifications

• Active in-scope US Government Top Secret clearance.
• US Citizenship is required.
• 3+ years of enterprise voice, UC, or VoIP administration experience.
• CCNA certification or ability to obtain within six months of employment.
• DoD 8140 qualification requirements apply to the role.

Responsibilities

• Administer Cisco Unified Communications Manager, Cisco Unity, IM&P, and teleconference bridges.
• Maintain CUCM, Unity, SBCs, Ribbon VX900 devices, and SIP-enabled network devices.
• Administer SIP connections between the EACN VoIP network and external customer voice systems.
• Support Asterisk networks, Call Manager Express, Survivable Remote Site Telephony, and other Cisco VoIP networks.
• Monitor voice services, troubleshoot incidents, document actions in the approved ticketing system, and coordinate restoration with internal and external teams.
• Implement approved patches, configuration changes, security hardening, and equipment lifecycle updates. Maintain accurate voice-system diagrams, configurations, procedures, and technical documentation.

Skills

CCNA

VoIP

CUCM

Unity

SIP

SRST

CUBE

DoD 8140

Education

Bachelor's degree in IT or related field

High school diploma or equivalent

Tools

Ribbon VX900

SIP-enabled devices

Job description

Job Responsibilities

Trace Systems is seeking a Journeyman Voice Engineer to provide Tier II administration and sustainment of EACN Cisco VoIP services at Joint Base Andrews. This position supports mission-essential voice connectivity in a 24/7 operational environment.

• Administer Cisco Unified Communications Manager, Cisco Unity, Instant Messaging and Presence, and teleconference bridges.
• Maintain Cisco Unified Border Elements, Session Border Controllers, Ribbon VX900 devices, and SIP-enabled network devices.
• Administer SIP connections between the EACN VoIP network and external customer voice systems.
• Support Asterisk networks, Call Manager Express, Survivable Remote Site Telephony, and other Cisco VoIP networks.
• Monitor voice services, troubleshoot incidents, document actions in the approved ticketing system, and coordinate restoration with internal and external teams.
• Implement approved patches, configuration changes, security hardening, and equipment lifecycle updates. Maintain accurate voice-system diagrams, configurations, procedures, and technical documentation.

Job Overview

Job Title: Journeyman Voice Engineer

Location: Joint Base Andrews, Maryland

Job Responsibilities Trace Systems is seeking a Journeyman Voice Engineer to provide Tier II administration and sustainment of EACN Cisco VoIP services at Joint Base Andrews. This position supports mission-essential voice connectivity in a 24/7 operational environment. The project associated with this position is currently in the proposal stage.

• Administer Cisco Unified Communications Manager, Cisco Unity, Instant Messaging and Presence, and teleconference bridges.
• Maintain Cisco Unified Border Elements, Session Border Controllers, Ribbon VX900 devices, and SIP-enabled network devices.
• Administer SIP connections between the EACN VoIP network and external customer voice systems.
• Support Asterisk networks, Call Manager Express, Survivable Remote Site Telephony, and other Cisco VoIP networks.
• Monitor voice services, troubleshoot incidents, document actions in the approved ticketing system, and coordinate restoration with internal and external teams.
• Implement approved patches, configuration changes, security hardening, and equipment lifecycle updates. Maintain accurate voice-system diagrams, configurations, procedures, and technical documentation.

Minimum Qualifications

• Active, in-scope US Government issued Top Secret clearance (minimum); higher-level eligibility may be required based on assigned access.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Candidates must meet the applicable DoD 8140 qualification requirements for the assigned work role. DoD 8140 Work Role(s): 451 Systems Administrator, Proficiency Level: Intermediate; and may qualify through education, military training, certifications, or a combination thereof.
• Qualifying credentials include a Bachelors degree in Computer Science or Cybersecurity or Data Science or Information Systems or Information Technology or Software Engineering or completion of relevant military communications or network training.
• Qualifying certifications may include Cloud+, GICSP, GSEC, Security+, SSCP, or other DoD 8140-approved certifications. Higher proficiency-level or equivalent DoD 8140-approved certifications applicable to the assigned work role may also be accepted.
• Strong verbal and written communication skills and the ability to coordinate effectively with technical and non-technical personnel.
• Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.
• 3+ years of enterprise voice, unified communications, or VoIP administration experience.
• Current Cisco Certified Network Associate (CCNA) certification, or ability to obtain it within six months of employment.
• DoD-approved IA baseline certification commensurate with the position, or ability to obtain it within six months.
• Experience with CUCM, Unity, CUBE, SBCs, SIP, SRST, and voice troubleshooting.
• Ability to support assigned mission schedules, including after-hours work or shifts when required.

Desired Qualification

• Experience with Ribbon VX900, Asterisk, teleconference bridges, classified voice, executive communications, EACN, or A2G2.
• Cisco collaboration or unified communications certification.
• Prior military service or experience supporting Department of Defense or U.S. Air Force customers.
• Experience supporting mission-essential communications in distributed, multi-site environments.

Education

• High school diploma or equivalent required; associate or bachelor's degree in information technology or a related field preferred.

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.