DoD Roaming Profile Systems Administrator

Leidos; Alexandria (VA); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos is seeking a mid-level User Profile System Administrator to support a large DoD contract. The role involves deploying, operating, and maintaining roaming user profiles across a multi-enclave enterprise to ensure profiles are available whenever users log in.

Responsibilities include remote endpoint access for configuration, incident analysis, and mentoring junior teammates. DoDM 8140.03 IT cert requirements apply; TS/SCI with poly is preferred.

Qualifications

• Experience interacting with customers to handle complex service inquiries and problems.
• Tier 2 system administrator experience with desktop software and ITSM tools.
• Extensive experience supporting AppSense, User Workspace Manager/UWM.
• Knowledge of IC IT standards and best practices.
• Experience deploying and maintaining roaming user profiles across the enterprise.
• Experience scripting with PowerShell or similar.
• Experience with ITSM ticketing systems such as ServiceNow.
• Experience supervising/mentoring others in a small team.

Responsibilities

• Remotely log into end-user endpoints to perform configuration, rebooting, and remedial actions.
• Provide implementation, troubleshooting and maintenance support; distinguish outages from issues.
• Deploy, operate and maintain the user profile management system for roaming profiles.
• Coordinate with customers to collect data, analyze incidents, and implement solutions.
• Establish availability and capacity management solutions using lessons learned.
• Develop solutions to complex technical issues.
• Provide follow-up reports for root cause analysis and process improvement.
• Mentor junior teammates and supervise others as needed.
• Update 24/7/365 operations documentation for troubleshooting and triage.

Skills

Customer interaction

Tier 2 administrator

AppSense/UWM

IC IT standards

PowerShell scripting

ITSM (ServiceNow)

Mentoring

Team collaboration

Troubleshooting

Communication (oral/written)

Education

Bachelor's Degree

Tools

AppSense

User Workspace Manager

ServiceNow

Job description

Leidos is seeking a mid-level User Profile System Administrator to support a large DoD contract. The role involves deploying, operating, and maintaining roaming user profiles across a multi-enclave enterprise to ensure profiles are available whenever users log in.

Responsibilities include remote endpoint access for configuration, incident analysis, and mentoring junior teammates. DoDM 8140.03 IT cert requirements apply; TS/SCI with poly is preferred.