User Profile System Administrator

Leidos; Alexandria (VA); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos is seeking a mid-level User Profile System Administrator to support a DoD contract across a large enterprise IT environment. You will deploy, operate, and maintain roaming user profiles, respond to incidents, and collaborate with stakeholders to meet mission requirements. A DoD 8140.03 equivalent certification is required.

Responsibilities include remote endpoints support, documentation updates, and mentoring teammates. Bachelor’s degree with 4+ years experience is expected.

Qualifications

• Experience interacting with customers on complex inquiries.
• Tier 2 system administrator with desktop apps and ITSM.
• Extensive AppSense/UWM experience.
• Knowledge of IC IT standards.
• Experience deploying and maintaining roaming user profiles.
• Scripting using PowerShell or equivalent.
• Experience with log reviews and incident trend analysis.
• Strong teamwork and communication skills.
• Experience with ITSM ticketing systems such as ServiceNow.
• Experience mentoring peers and supervising in small teams.
• Familiarity with DoD 8140.03 (or equivalent) cert requirements.

Responsibilities

• Remotely log into endpoints to perform configuration and remediation.
• Provide implementation, troubleshooting and maintenance support.
• Deploy and maintain the roaming user profile management system.
• Coordinate with customers to analyze data and implement solutions.
• Establish capacity and availability management strategies.
• Develop solutions to complex technical issues.
• Prepare follow-up reports for RCA and process improvements.
• Mentor junior teammates and supervise others.
• Update 24/7/365 operations documentation for the ops center.

Skills

User Profile Mgmt

PowerShell scripting

ITSM experience

Team mentoring

Customer interaction

ServiceNow

AppSense

IC IT standards

Education

Bachelor's Degree

Tools

ServiceNow

PowerShell

Job description

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like a mission you want to be a part of, keep reading!

Leidos is seeking mid-level User Profile System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will support operations across multiple geographic locations and networks. The System Administrator provides systems and software operations and maintenance support in a large network enterprise, multi-enclave environment. This administrator will deploy, operate and maintain the user profile management system to ensure roaming user profiles are available every time a user logs onto a network. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.

Primary Tasks:

• Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.
• Provide implementation, troubleshooting and maintenance support. Rapidly distinguish isolated user problems from service outages.
• Deploy, operate and maintain the user profile management system to ensure roaming user profiles
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Establish comprehensive availability and capacity management solution using lessons learned
• Develop solutions to complex technical issues.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
• Mentor junior teammates and may supervise others.
• Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to assist with initial troubleshooting, triage, and outage classification during non-duty hours.

Basic Qualifications

• Experience with interacting with customers to handle complex service inquiries and problems.
• Experience working as a Tier 2 system administrator: knowledge of desktop software applications such as web browsing and client software, and IT Service Management (ITSM) software.
• Extensive experience supporting AppSense, User Workspace Manager/User Environment Manager family of products for user profile management.
• Knowledge of IC IT standards and best practices.
• Experience deploying, operating and maintaining the user profile management system to ensure roaming user profiles are available for customers throughout the enterprise
• Experience with Scripting/Automation using PowerShell or other scripting languages
• Experience with log reviews, incident analysis, and identification of issue trends.
• Experience troubleshooting issues in a growing environment.
• Time management skills.
• Strong oral and written communications skills.
• Track record of working effectively within a team, and support to peers toward improved processes and results.
• Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow.
• Experience reviewing wo
• rk products from peers for consistency and accuracy.
• Experience supervising and mentoring others in a small team setting
• Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) - IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)

Education:

• The candidate must have Bachelor’s Degree with 4+ years. Additional experience may be substituted in lieu of a bachelor's degree/

Clearance:

• Due to the nature of the government contracts we support, US Citizenship is required.
• TS/SCI with Poly required for Position or TS/SCI and willingness to get a poly.
• Desired Qualifications:
• Ivanti User Workspace Manager Administrator certification or equivalent AppSense certification
• ITIL Foundation certification

At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Pay Range:

Pay Range $73,450.00 - $132,775.00

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.