User Profile System Administrator

Leidos Inc; Alexandria (VA); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos is seeking a mid-level User Profile System Administrator to support a large DoD contract. The role involves deploying, operating, and maintaining roaming user profiles across a multi-enclave enterprise to ensure profiles are available whenever users log in.

Responsibilities include remote endpoint access for configuration, incident analysis, and mentoring junior teammates. DoDM 8140.03 IT cert requirements apply; TS/SCI with poly is preferred.

Qualifications

• Experience interacting with customers to handle complex service inquiries and problems.
• Tier 2 system administrator experience with desktop software and ITSM tools.
• Extensive experience supporting AppSense, User Workspace Manager/UWM.
• Knowledge of IC IT standards and best practices.
• Experience deploying and maintaining roaming user profiles across the enterprise.
• Experience scripting with PowerShell or similar.
• Experience with ITSM ticketing systems such as ServiceNow.
• Experience supervising/mentoring others in a small team.

Responsibilities

• Remotely log into end-user endpoints to perform configuration, rebooting, and remedial actions.
• Provide implementation, troubleshooting and maintenance support; distinguish outages from issues.
• Deploy, operate and maintain the user profile management system for roaming profiles.
• Coordinate with customers to collect data, analyze incidents, and implement solutions.
• Establish availability and capacity management solutions using lessons learned.
• Develop solutions to complex technical issues.
• Provide follow-up reports for root cause analysis and process improvement.
• Mentor junior teammates and supervise others as needed.
• Update 24/7/365 operations documentation for troubleshooting and triage.

Skills

Customer interaction

Tier 2 administrator

AppSense/UWM

IC IT standards

PowerShell scripting

ITSM (ServiceNow)

Mentoring

Team collaboration

Troubleshooting

Communication (oral/written)

Education

Bachelor's Degree

Tools

AppSense

User Workspace Manager

ServiceNow

Job description

Description

Looking for an opportunity to make an impact?

At Leidos

we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

At Leidos is seeking mid-level User Profile System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will support operations across multiple geographic locations and networks. The System Administrator provides systems and software operations and maintenance support in a large network enterprise, multi-enclave environment. This administrator will deploy, operate and maintain the user profile management system to ensure roaming user profiles are available every time a user logs onto a network. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.

Primary Tasks:

• Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.
• Provide implementation, troubleshooting and maintenance support. Rapidly distinguish isolated user problems from service outages.
• Deploy, operate and maintain the user profile management system to ensure roaming user profiles
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Establish comprehensive availability and capacity management solution using lessons learned
• Develop solutions to complex technical issues.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
• Mentor junior teammates and may supervise others.
• Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to assist with initial troubleshooting, triage, and outage classification during non-duty hours.

Basic Qualifications

• Experience with interacting with customers to handle complex service inquiries and problems.
• Experience working as a Tier 2 system administrator: knowledge of desktop software applications such as web browsing and client software, and IT Service Management (ITSM) software.
• Extensive experience supporting AppSense, User Workspace Manager/User Environment Manager family of products for user profile management.
• Knowledge of IC IT standards and best practices.
• Experience deploying, operating and maintaining the user profile management system to ensure roaming user profiles are available for customers throughout the enterprise
• Experience with Scripting/Automation using PowerShell or other scripting languages
• Experience with log reviews, incident analysis, and identification of issue trends.
• Experience troubleshooting issues in a growing environment.
• Time management skills.
• Strong oral and written communications skills.
• Track record of working effectively within a team, and support to peers toward improved processes and results.
• Experience with IT Service Management (ITSM) ticketing systems such as ServiceNow.
• Experience reviewing wo
• rk products from peers for consistency and accuracy.
• Experience supervising and mentoring others in a small team setting
• Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) - IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)

Education:

• The candidate must have Bachelor's Degree with 4+ years. Additional experience may be substituted in lieu of a bachelor's degree/

Clearance:

• Due to the nature of the government contracts we support, US Citizenship is required.
• TS/SCI with Poly required for Position or TS/SCI and willingness to get a poly.
• Desired Qualifications:
• Ivanti User Workspace Manager Administrator certification or equivalent AppSense certification
• ITIL Foundation certification

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting: September 29, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [e-mail].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.