User Profile System Administrator - IT Ops & Support

Leidos; Alexandria (VA); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos is seeking a mid-level User Profile System Administrator to support a DoD contract across a large enterprise IT environment. You will deploy, operate, and maintain roaming user profiles, respond to incidents, and collaborate with stakeholders to meet mission requirements. A DoD 8140.03 equivalent certification is required.

Responsibilities include remote endpoints support, documentation updates, and mentoring teammates. Bachelor’s degree with 4+ years experience is expected.

Qualifications

• Experience interacting with customers on complex inquiries.
• Tier 2 system administrator with desktop apps and ITSM.
• Extensive AppSense/UWM experience.
• Knowledge of IC IT standards.
• Experience deploying and maintaining roaming user profiles.
• Scripting using PowerShell or equivalent.
• Experience with log reviews and incident trend analysis.
• Strong teamwork and communication skills.
• Experience with ITSM ticketing systems such as ServiceNow.
• Experience mentoring peers and supervising in small teams.
• Familiarity with DoD 8140.03 (or equivalent) cert requirements.

Responsibilities

• Remotely log into endpoints to perform configuration and remediation.
• Provide implementation, troubleshooting and maintenance support.
• Deploy and maintain the roaming user profile management system.
• Coordinate with customers to analyze data and implement solutions.
• Establish capacity and availability management strategies.
• Develop solutions to complex technical issues.
• Prepare follow-up reports for RCA and process improvements.
• Mentor junior teammates and supervise others.
• Update 24/7/365 operations documentation for the ops center.

Skills

User Profile Mgmt

PowerShell scripting

ITSM experience

Team mentoring

Customer interaction

ServiceNow

AppSense

IC IT standards

Education

Bachelor's Degree

Tools

ServiceNow

PowerShell

Job description

Leidos is seeking a mid-level User Profile System Administrator to support a DoD contract across a large enterprise IT environment. You will deploy, operate, and maintain roaming user profiles, respond to incidents, and collaborate with stakeholders to meet mission requirements. A DoD 8140.03 equivalent certification is required.

Responsibilities include remote endpoints support, documentation updates, and mentoring teammates. Bachelor’s degree with 4+ years experience is expected.