DoD IT Help Desk Specialist - Secret Clearance Ready

GTMR, Inc.; New Jersey; Hybrid; USD 81,000 - 85,000; Full time

Job summary

Specialty Systems, Inc. is seeking an experienced IT Help Desk Administrator to join our team supporting DoD operations at Joint Base MDL-Lakehurst.

This onsite role features a compressed work schedule, four 9‑hour days and one 8‑hour day in week one, then four 9‑hour days with a Friday off in week two, providing a 3‑day weekend every other week. RESPONSIBILITIES include end‑user IT support, ticket lifecycle management, Windows 11 and Office 365/Teams troubleshooting, basic network fault

Qualifications

• Minimum 3+ years of IT support experience, including 2+ years of troubleshooting/fault isolation.
• At least 1 year supporting DoD IT systems preferred.
• CompTIA Security+ (required) or ability to obtain within 60 days of hire.
• Must be willing and able to complete SAAR‑N/PAA access documentation.
• Must meet SECNAV M‑5239.2 and DoD 8140 baseline cyber workforce requirements.
• Must have an active clearance at the Secret level with the ability to obtain a clear SSA background investigation.

Responsibilities

• Provide end‑user IT support and help desk services.
• Create, manage, and resolve support tickets from start to finish.
• Troubleshoot Windows 11 workstation and Office 365/Teams issues.
• Perform network fault isolation and basic network troubleshooting.
• Support remote users with connectivity and system access issues.
• Apply system patches and assist with maintaining cybersecurity posture.
• Follow DISA STIGs and basic system‑hardening standards.
• Ensure compliance with DoD cyber requirements and documentation processes.

Skills

End-user IT support

Troubleshooting

Ticketing experience

Education

CompTIA Security+ certification

Tools

Windows 11

Office 365 / Teams

Windows Server (des.)

Patch management

Job description

Specialty Systems, Inc. is seeking an experienced IT Help Desk Administrator to join our team supporting DoD operations at Joint Base MDL-Lakehurst.

This onsite role features a compressed work schedule, four 9‑hour days and one 8‑hour day in week one, then four 9‑hour days with a Friday off in week two, providing a 3‑day weekend every other week. RESPONSIBILITIES include end‑user IT support, ticket lifecycle management, Windows 11 and Office 365/Teams troubleshooting, basic network fault