Defense IT Help Desk Specialist

Jcssolutions; Arlington (VA); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

PTO

401k with match

Professional development reimbursement

Job summary

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support for users, covering email, directories, and standard Windows applications. You will serve as the first line for hardware/software issues and assist with printer problems, contributing to a responsive IT help desk environment.

The role requires 2+ years in help desk, US citizenship, and certifications such as CompTIA A+ and Security+.

Qualifications

• Must have US citizenship.
• 2+ years of experience in help desk or technical support.
• Certifications: CompTIA A+, Security+.
• Experience with Windows desktop applications and email systems.
• Knowledge of directories and printer troubleshooting.

Responsibilities

• Provide phone and in-person support to users.
• Support users with email, directories, and standard Windows desktop applications.
• Troubleshoot applications developed under the contract.
• Serve as initial point of contact for hardware/software issues.
• Troubleshoot PC and printer problems.

Skills

Help desk experience

Customer service

Communication skills

US Citizenship

Education

CompTIA A+

Security+

Job description

JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support for users, covering email, directories, and standard Windows applications. You will serve as the first line for hardware/software issues and assist with printer problems, contributing to a responsive IT help desk environment.

The role requires 2+ years in help desk, US citizenship, and certifications such as CompTIA A+ and Security+.