DoD Navy IT Support Specialist (CAD/CAM)

TQI Solutions Inc; Bremerton (WA); On-site; USD 68,000 - 72,000; Full time

Job summary

TQI Solutions seeks a Journeyman Computer User Support Specialist to support DoD clients in Bremerton, WA. The role provides hands-on IT support, software management, and systems troubleshooting alongside customers and leadership.

The position requires 2 years of customer support and IT experience, CompTIA Security+, Windows 10 familiarity, and the ability to obtain a U.S. government security clearance. This is a full-time exempt role.

Qualifications

• 2 years of customer support experience.
• 2 years of general IT experience.
• Familiarity with Windows 10 operating systems.
• Ability to troubleshoot software, hardware, and network issues.
• Strong problem-solving and team-oriented mindset.

Responsibilities

• Troubleshoot CAD/CAM software issues and resolve connectivity problems between tools and computer systems.
• Install, manage, and maintain software licenses across network environments.
• Support Change Control Boards (CCBs) to evaluate and approve new software solutions.
• Download, apply, and manage software patches and updates.
• Develop desk guides and documentation for new processes and procedures.
• Collaborate with team members to resolve technical support tickets and system issues.
• Assemble and configure computer systems for customer use.
• Configure user accounts and install required software and hardware.
• Coordinate with vendors to support hardware and software installations.
• Manage equipment inventories and track IT assets.
• Deploy and verify functionality of PIT systems.
• Support day-to-day remote technical aspects of product operational data to identify diagnostic issues.

Skills

Customer support

IT experience

Windows 10

Troubleshooting

Teamwork

Security+

Education

High School

Tools

ServiceNow

CAD/CAM software

Windows environments

Job description

TQI Solutions seeks a Journeyman Computer User Support Specialist to support DoD clients in Bremerton, WA. The role provides hands-on IT support, software management, and systems troubleshooting alongside customers and leadership.

The position requires 2 years of customer support and IT experience, CompTIA Security+, Windows 10 familiarity, and the ability to obtain a U.S. government security clearance. This is a full-time exempt role.