DoD IT Support Specialist - CAD/CAM & Windows Expert

TQI Solutions; Bremerton (WA); On-site; USD 68,000 - 72,000; Full time

Job summary

TQI Solutions seeks a Journeyman Computer User Support Specialist to provide hands-on IT support, software management, and system troubleshooting for our DoD client in Bremerton, WA. You will work with customers, technical teams, and leadership to ensure reliable operations and mission success.

Required are CompTIA Security+, 2 years of customer support and general IT experience, Windows 10 familiarity, and strong problem‑solving and teamwork abilities. U.S. citizenship is required.

Qualifications

• CompTIA Security+ certification is required.
• 2 years of customer support experience.
• 2 years of general IT experience.
• Familiarity with Windows 10 operating systems.
• Ability to troubleshoot software, hardware, and network issues.
• Strong problem solving and teamwork abilities.
• Ability to manage multiple priorities with attention to detail.

Responsibilities

• Troubleshoot CAD/CAM software issues and resolve connectivity problems between tools and computer systems.
• Install, manage, and maintain software licenses across network environments.
• Support Change Control Boards (CCBs) to evaluate and approve new software solutions.
• Download, apply, and manage software patches and updates.
• Develop desk guides and documentation for new processes and procedures.
• Collaborate with team members to resolve technical support tickets and system issues.
• Assemble and configure computer systems for customer use.
• Configure user accounts and install required software and hardware.
• Coordinate with vendors to support hardware and software installations.
• Manage equipment inventories and track IT assets.
• Deploy and verify functionality of PIT systems.
• Support day‑to‑day remote technical aspects of product operational data to identify diagnostic issues.
• Apply specific functional knowledge and general industry knowledge.
• Develop or contribute to solutions to problems of moderate scope and complexity.
• Work independently with some guidance and review or guide junior employees.
• Operate within Windows operating system environments.
• Collaborate with customers to develop and implement effective technical solutions.
• Maintain clear communication with Branch Managers, Team Leads, and customers.
• Provide support across branch activities as required.
• Experience with industrial machine software.
• Experience with ServiceNow ticketing system.

Skills

Customer support

General IT experience

Problem solving

Team collaboration

Multitasking

Tools

ServiceNow

CAD/CAM software

Industrial machine software

Job description

TQI Solutions seeks a Journeyman Computer User Support Specialist to provide hands-on IT support, software management, and system troubleshooting for our DoD client in Bremerton, WA. You will work with customers, technical teams, and leadership to ensure reliable operations and mission success.

Required are CompTIA Security+, 2 years of customer support and general IT experience, Windows 10 familiarity, and strong problem‑solving and teamwork abilities. U.S. citizenship is required.