DoD IT Support Specialist — CAD/CAM & Systems

TQI Solutions; Bremerton (WA); On-site; USD 68,000 - 72,000; Full time

Job summary

TQI Solutions in Bremerton, WA seeks a Journeyman Computer User Support Specialist to provide hands-on IT support, software management, and system troubleshooting for a DoD client, coordinating with customers and teams to ensure reliable operations.

This full-time exempt role pays $68,000–$72,000 yearly and requires U.S. citizenship, CompTIA Security+, 2 years of IT and customer-support experience, and Windows 10 proficiency; a security clearance may be required.

Qualifications

• CompTIA Security+ certification.
• 2 years of customer support experience.
• 2 years of general IT experience.
• Familiarity with Windows 10 operating systems.
• Ability to troubleshoot software, hardware, and network-related issues.
• Strong problem-solving skills and the ability to work in a team-oriented environment.
• Ability to manage multiple priorities while maintaining attention to detail.

Responsibilities

• Troubleshoot CAD/CAM software issues and resolve connectivity problems between tools and computer systems.
• Install, manage, and maintain software licenses across network environments.
• Support Change Control Boards (CCBs) to evaluate and approve new software solutions.
• Download, apply, and manage software patches and updates.
• Develop desk guides and documentation for new processes and procedures.
• Collaborate with team members to resolve technical support tickets and system issues.
• Assemble and configure computer systems for customer use.
• Configure user accounts and install required software and hardware.
• Coordinate with vendors to support hardware and software installations.
• Manage equipment inventories and track IT assets.
• Deploy and verify functionality of PIT systems.
• Support day‑to‑day remote technical aspects of product operational data to identify diagnostic issues in enough detail to determine if the root cause is hardware or software.
• Apply specific functional knowledge, including working and general industry knowledge.
• Develop or contribute to solutions to a variety of problems of moderate scope and complexity.
• Work independently with some guidance and review or guide activities of more junior employees.
• Operate within Windows operating system environments.
• Collaborate with customers to develop and implement effective technical solutions.
• Maintain clear communication with Branch Managers, Team Leads, and customers to set expectations and resolve issues.
• Provide support across branch activities as required.
• Experience with industrial machine software.
• Experience with ServiceNow ticketing system.

Skills

Customer support

General IT experience

Windows 10

Troubleshooting

Team-oriented

Multitasking

Education

High school diploma

Tools

ServiceNow

Industrial machine software

Job description

TQI Solutions in Bremerton, WA seeks a Journeyman Computer User Support Specialist to provide hands-on IT support, software management, and system troubleshooting for a DoD client, coordinating with customers and teams to ensure reliable operations.

This full-time exempt role pays $68,000–$72,000 yearly and requires U.S. citizenship, CompTIA Security+, 2 years of IT and customer-support experience, and Windows 10 proficiency; a security clearance may be required.