DoD IT Technician II – Hands-on Hardware & Support

Abacus Technology Corporation; Killeen (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Abacus Technology Corporation is seeking a Computer Technician to provide Tier 1–2 deskside IT support for the Army Test and Evaluation Command (ATEC) at Fort Cavazos. You will resolve workstation, printer, and peripheral issues and assist with COs and asset management.

The role requires 5+ years in technical support, HS diploma or GED, and A+ or Network+ certification (DoD 8570 IAT I). A US citizenship and Secret clearance are required.

Qualifications

• 5+ years experience in a technical support role.
• HS diploma or GED.
• Must be A+ or Network+ certified (or equivalent certification in compliance with DoD 8570 IAT I).
• Experience installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals.
• Knowledge of networking concepts such as cable making/repair, IP address schema, and LAN implementation and configuration.

Responsibilities

• Perform Tier 1 and Tier 2 deskside incident resolution of workstations, printers, and peripheral devices.
• Configure and deliver ITR requested on customer COs.
• Monitor and respond to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques.
• Ensure proper computer system setup/operation so that end users can accomplish business tasks.
• Contact warranty support for repairs when and where available.
• Receive, prioritize, document, and actively resolve end user help requests.
• Assist with network hardware.
• Participate in special projects as required.
• Assist with asset management and inventory of IT assets.
• Work with System Administrators to maintain network resources.
• Approve systems for reimage/wipe and move to correct system active OU or system deleted OU.
• Inspect for functionality and remove all data from ITR turned into the QC hand receipt and process it for return Stock hand receipt.
• Manage DOD safe stored in the QC area.
• Perform new config report for all ITR purchased and supplied by Logistics.
• Document all task responses, labor and material usage data as required.

Education

HS diploma or GED

Tools

A+ or Network+ certification

Job description

Abacus Technology Corporation is seeking a Computer Technician to provide Tier 1–2 deskside IT support for the Army Test and Evaluation Command (ATEC) at Fort Cavazos. You will resolve workstation, printer, and peripheral issues and assist with COs and asset management.

The role requires 5+ years in technical support, HS diploma or GED, and A+ or Network+ certification (DoD 8570 IAT I). A US citizenship and Secret clearance are required.