Help Desk Technician (TS/SCI) Secure IT Support

Abacus Technology; Quantico (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Abacus Technology is seeking a Help Desk Technician to support AFOSI at Quantico, VA. This full-time role requires US citizenship and a TS/SCI clearance. You will handle incident tickets, provide end-to-end IT support, and document resolutions in ITSM systems.

You will install and configure devices, manage software patches, assist with mobile device management (Intune), and support VPN/VTC/GVS systems. Strong customer service and communication are essential.

Qualifications

• Must possess IAT Level II certification or equivalent DoD 8140-compliant cert.
• Must be a U.S. citizen and eligible for TS/SCI clearance.
• Experience using ITSM tools Remedy or ServiceNow for ticket resolution.
• Strong background with Active Directory and workstation imaging.
• Experience with mobile devices and MDM (Intune) management.

Responsibilities

• Serve as primary point of contact for end users and manage incident tickets.
• Provide end-to-end IT support for AFOSI networks and systems.
• Document troubleshooting steps in ITSM system and track resolutions.
• Configure devices, install client software, and perform patches.
• Support user accounts, device provisioning, and hardware issuance.
• Assist with VPN, VOIP, and GVS/VTC related troubleshooting before escalation.
• Monitor ticket trends and communicate status changes to customers.

Skills

Customer service

Excellent communication

Problem solving

Teamwork

Education

IAT Level II certification (Security+ or DoD 8140)

TS/SCI security clearance

Tools

Remedy

ServiceNow

Active Directory

Intune

VPN

Job description

Abacus Technology is seeking a Help Desk Technician to support AFOSI at Quantico, VA. This full-time role requires US citizenship and a TS/SCI clearance. You will handle incident tickets, provide end-to-end IT support, and document resolutions in ITSM systems.

You will install and configure devices, manage software patches, assist with mobile device management (Intune), and support VPN/VTC/GVS systems. Strong customer service and communication are essential.