Desktop Support Technician II — DoD Secret Clearance

Tyto Athene, LLC; Fort Worth (TX); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid Time Off

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Parental leave

Job summary

Tyto Athene, LLC in Fort Worth, TX, is seeking a Desktop Support Level II to provide end-user IT support for PC, server, and peripheral hardware in a complex Air Force Reserve Command contract.

The role requires DoD Secret clearance, IAT Level II, strong diagnostic and installation skills, and the ability to work on-site with minimal travel; compensation includes comprehensive benefits.

Qualifications

• Experience managing network modernization work or system projects of similar scope and complexity.
• Experience as a desktop support technician or equivalent.
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive.
• On site support in Fort Worth, TX.
• Active CompTIA IAT Level II certification; i.e. SecPlus+ certification.

Responsibilities

• Provide end-user support for PC, server, mainframe applications, and hardware.
• Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulate or recreate user problems to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Maintain currency and highest level of technical skill in field of expertise.

Skills

Network modernization projects

Desktop support technician

In-person and remote IT support

Installation, diagnostics, upgrades

Problem solving

Time management

Written and verbal communication

Adaptable and supportive

On-site Fort Worth, TX support

CompTIA IAT Level II certification

Job description

Tyto Athene, LLC in Fort Worth, TX, is seeking a Desktop Support Level II to provide end-user IT support for PC, server, and peripheral hardware in a complex Air Force Reserve Command contract.

The role requires DoD Secret clearance, IAT Level II, strong diagnostic and installation skills, and the ability to work on-site with minimal travel; compensation includes comprehensive benefits.