DoD IT Support Specialist: Tier 1–3 (Clearance Eligible)

Saalex; Tidewater (VA); On-site; USD 45,000 - 85,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick & PH

Short Term & Long Term Disability

Training & Development

Wellness Resources

Stock Option Plan

Job summary

Saalex Corporation seeks a Technical Support Specialist to provide Tier 1–3 support across global Live Virtual Constructive environments in Tidewater, VA and San Diego, CA. You will troubleshoot, maintain, and support IT services while adhering to DoD requirements, handling incidents and user requests with professionalism.

The role requires 3–5 years of IT support experience, a relevant IT degree, and familiarity with Windows/Linux, ticketing, and basic networking.

Qualifications

• 3–5 years of experience in technical support, help desk or IT support roles.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent).
• Experience supporting Windows and/or Linux operating systems and standard office applications.
• Familiarity with ticketing systems and IT service management processes.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
• Relevant certifications (e.g., CompTIA A+, Network+, Security+).

Responsibilities

• Provide Tier 1–3 technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs.
• Install, configure, and maintain workstations, laptops, peripherals, and standard software applications.
• Support user account management including provisioning, access control, and password management.
• Document incidents, resolutions, and system changes using ticketing systems.
• Assist with system updates, patching, and routine maintenance activities.
• Support deployment of new systems, applications, and technology refresh initiatives.
• Ensure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations.
• Collaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues.
• Other duties as assigned or required.

Skills

Troubleshooting

Customer service

Ticket management

Communication

Education

Associate/Bachelor's degree in IT/CS

Tools

Ticketing systems

Remote support tools

Endpoint management tools

Job description

Saalex Corporation seeks a Technical Support Specialist to provide Tier 1–3 support across global Live Virtual Constructive environments in Tidewater, VA and San Diego, CA. You will troubleshoot, maintain, and support IT services while adhering to DoD requirements, handling incidents and user requests with professionalism.

The role requires 3–5 years of IT support experience, a relevant IT degree, and familiarity with Windows/Linux, ticketing, and basic networking.