Technical Support Specialist

Saalex

Tidewater (MS)

On-site

USD 45,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off

Training & Development

Job summary

A leading engineering and IT services company is seeking a Technical Support Specialist in Tidewater, MS. The role involves providing Tier 1–3 support for users and systems, troubleshooting issues, and ensuring compliance with DoD requirements. Candidates should have 3–5 years of experience in technical support and at least an Associate’s degree in a relevant field. Benefits include health care, retirement plan, and paid time off.

Qualifications

3–5 years of experience in technical support, help desk, or IT support roles.
Experience supporting Windows or Linux operating systems and standard office applications.
Familiarity with ticketing systems and IT service management processes.

Responsibilities

Provide Tier 1–3 technical support for hardware, software, and network-related issues.
Troubleshoot and resolve user incidents, service requests, and system issues.
Document incidents, resolutions, and system changes using ticketing systems.

Skills

Technical support experience

Customer service skills

Troubleshooting

Knowledge of networking concepts

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

Ticketing systems

Windows

Linux

Job description

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. Saalex offers competitive compensation, career development, flexible work schedules and excellent benefits.

Position Type: Contingent on Contract Award.

Salary: $45k-$85k (depending on experience)

The Technical Support Specialist supports the Navy by providing Tier 1–3 technical support for end users, systems, and applications across global Live Virtual Constructive (LVC) environments. This role focuses on troubleshooting, user support, system maintenance, and ensuring reliable operation of IT services in compliance with DoD requirements.

Essential Functions

Provide Tier 1–3 technical support for hardware, software, and network-related issues.
Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs.
Install, configure, and maintain workstations, laptops, peripherals, and standard software applications.
Support user account management including provisioning, access control, and password management.
Document incidents, resolutions, and system changes using ticketing systems.
Assist with system updates, patching, and routine maintenance activities.
Support deployment of new systems, applications, and technology refresh initiatives.
Ensure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations.
Collaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues.
Other duties as assigned or required.

Required

3–5 years of experience in technical support, help desk, or IT support roles.
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
Experience supporting Windows and/or Linux operating systems and standard office applications.
Familiarity with ticketing systems and IT service management processes.
Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
Relevant certifications (e.g., CompTIA A+, Network+, Security+).

Desired

Experience supporting DoD or Navy IT environments.
Familiarity with ITIL-based service management practices.
Experience with endpoint management tools and remote support tools.

Additional Qualifications

Strong troubleshooting and customer service skills.
Ability to manage multiple tickets and priorities in a fast-paced environment.
Effective communication skills with both technical and non-technical users.

Security Clearance

Must be eligible to obtain a Secret, Top Secret, or TS/SCI clearance. Active clearances preferred. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

Benefits