Tier 2 IT Support Specialist – DoD, Onsite, ServiceNow

Saalex; Keyport (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health care plan

Retirement plan

Life insurance

Paid time off

Disability

Training & development

Wellness resources

Stock option plan

Job summary

Saalex in Keyport, WA is seeking a Computer User Support Specialist II to provide Tier 2 desktop support in a DoD environment. The role emphasizes resolving hardware/software issues, Active Directory management, and enterprise productivity tools on Windows platforms, with ServiceNow ticketing and strong customer service.

The ideal candidate has at least two years of Tier 2 IT experience, cybersecurity tool knowledge, and relevant certifications; US citizenship or security clearance is required.

Qualifications

• Two+ years of Tier 2 IT support experience with service desk tickets.
• Experience with ServiceNow or similar ITSM for documenting and resolving incidents.
• Hands-on Windows desktop OS experience and Office productivity apps.
• Active Directory management and basic network troubleshooting.
• Knowledge of cybersecurity tools and enterprise environments.
• Strong written and verbal communication skills.

Responsibilities

• Provide Tier 2 help desk and desktop support to end users.
• Use ServiceNow to document, prioritize, and resolve incidents and requests.
• Maintain accurate ServiceNow ticket documentation and SLA adherence.
• Troubleshoot Windows workstations, apps, accounts, and connectivity.
• Configure and support Microsoft Office and desktop OS deployments.
• Administer Active Directory accounts, groups, and permissions.
• Coordinate with network and security teams for escalation as needed.

Skills

Tier 2 support

ServiceNow

Windows OS

Active Directory

Office apps

Network troubleshooting

Cybersecurity tools

Documentation

Communication skills

Security clearance

Education

High School Diploma or GED

Tools

ServiceNow

Job description

Saalex in Keyport, WA is seeking a Computer User Support Specialist II to provide Tier 2 desktop support in a DoD environment. The role emphasizes resolving hardware/software issues, Active Directory management, and enterprise productivity tools on Windows platforms, with ServiceNow ticketing and strong customer service.

The ideal candidate has at least two years of Tier 2 IT experience, cybersecurity tool knowledge, and relevant certifications; US citizenship or security clearance is required.