Technical Support Specialist

Saalex; Tidewater (VA); On-site; USD 45,000 - 85,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick & PH

Short Term & Long Term Disability

Training & Development

Wellness Resources

Stock Option Plan

Job summary

Saalex Corporation seeks a Technical Support Specialist to provide Tier 1–3 support across global Live Virtual Constructive environments in Tidewater, VA and San Diego, CA. You will troubleshoot, maintain, and support IT services while adhering to DoD requirements, handling incidents and user requests with professionalism.

The role requires 3–5 years of IT support experience, a relevant IT degree, and familiarity with Windows/Linux, ticketing, and basic networking.

Qualifications

• 3–5 years of experience in technical support, help desk or IT support roles.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent).
• Experience supporting Windows and/or Linux operating systems and standard office applications.
• Familiarity with ticketing systems and IT service management processes.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
• Relevant certifications (e.g., CompTIA A+, Network+, Security+).

Responsibilities

• Provide Tier 1–3 technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs.
• Install, configure, and maintain workstations, laptops, peripherals, and standard software applications.
• Support user account management including provisioning, access control, and password management.
• Document incidents, resolutions, and system changes using ticketing systems.
• Assist with system updates, patching, and routine maintenance activities.
• Support deployment of new systems, applications, and technology refresh initiatives.
• Ensure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations.
• Collaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues.
• Other duties as assigned or required.

Skills

Troubleshooting

Customer service

Ticket management

Communication

Education

Associate/Bachelor's degree in IT/CS

Tools

Ticketing systems

Remote support tools

Endpoint management tools

Job description

Saalex Corporation is seeking multiple Technical Support Specialist inTidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. Saalex offers competitive compensation, career development, flexible work schedules and excellent benefits.

Position Type: _ Contingent on Contract Award. _

Salary: $45k-$85k (depending on experience)

The Technical Support Specialist supports the Navy by providing Tier 1–3 technical support for end users, systems, and applications across global Live Virtual Constructive (LVC) environments. This role focuses on troubleshooting, user support, system maintenance, and ensuring reliable operation of IT services in compliance with DoD requirements.

Essential Functions:

• Provide Tier 1–3 technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve user incidents, service requests, and system issuesin accordance withSLAs.
• Install, configure, andmaintainworkstations, laptops, peripherals, and standard software applications.
• Support user account management including provisioning, access control, and password management.
• Document incidents, resolutions, and system changes using ticketing systems.
• Assistwith system updates, patching, and routine maintenance activities.
• Support deployment of new systems, applications, and technology refresh initiatives.
• Ensure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations.
• Collaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues.
• Other duties as assigned or required.

Requirements

Required:

• 3–5 years of experience in technical support, help desk, or IT support roles.
• Associate’sorBachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Experience supporting Windows and/or Linux operating systems and standard office applications.
• Familiarity with ticketing systems and IT service management processes.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
• Relevant certifications (e.g., CompTIA A+, Network+, Security+).

Desired:

• Experience supporting DoD or Navy IT environments.
• Familiarity with ITIL-based service management practices.
• Experience with endpoint management tools and remote support tools.

Additional Qualifications:

• Strong troubleshooting and customer service skills.
• Ability to manage multiple tickets and priorities in a fast-paced environment.
• Effective communication skills with both technical and non-technical users.

Security Clearance:

• Must be eligible to obtain a Secret, Top Secret, or TS/SCI clearance. Active clearances preferred. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

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Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Stock Option Plan