DoD IT Support Specialist II — Secret Clearance

Agil3 Technology Solutions (A3T); Aiea (HI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability (short/long)

401k with company match

Paid Holidays

Paid Time Off (PTO)

Tuition and Professional Development

Parking/Travel Reimbursement

Job summary

Agil3 Technology Solutions LLC (A3T) is seeking an experienced IT Support Specialist II to deliver Tier I/II technical and end-user support for the U.S. Government IT environment in Hawaii.

You will interface with users, document incidents, and resolve or escalate using the approved ticketing system. Responsibilities include triage, remote/deskside support, imaging, software updates, and SAAR-related account tasks.

Qualifications

• Active DoD Secret clearance or higher required.
• 3–5+ years in IT help-desk/desktop-support/end-user computing.
• Experience troubleshooting Windows workstations, laptops, OS, apps, and peripherals.
• Experience supporting Microsoft 365 and Active Directory.

Responsibilities

• Provide Tier I/II support via phone, remote tools, and in-person assistance.
• Document, triage, resolve, and escalate incidents using the ticketing system.
• Troubleshoot workstation hardware, OS, apps, peripherals, printers, and connectivity.
• Support end-user devices through imaging, deployment, updates, and configuration.
• Assist with user accounts, passwords, and access control procedures.
• Escalate complex issues to Systems Administrators or Network Engineers.
• Maintain accurate ticketing documentation and service-level compliance.

Skills

DoD clearance

Active Directory

Microsoft 365

Windows troubleshooting

ITIL/ITSM

SCCM/MECM/Intune

ServiceNow

Remote support

End-user computing

Ticketing systems

Education

Associate's or bachelor's degree in IT/CS/IS/Cybersecurity

Tools

SCCM/MECM

Intune

ServiceNow

Job description

Agil3 Technology Solutions LLC (A3T) is seeking an experienced IT Support Specialist II to deliver Tier I/II technical and end-user support for the U.S. Government IT environment in Hawaii.

You will interface with users, document incidents, and resolve or escalate using the approved ticketing system. Responsibilities include triage, remote/deskside support, imaging, software updates, and SAAR-related account tasks.