Tier II IT Support Specialist – End-User & AD Expert

Agil3 Technology Solutions (A3T); California; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k with Company Match

Paid Holidays

Paid Time Off

Tuition Assistance

Parking/Travel Reimbursement

Job summary

Agil3 Technology Solutions LLC (A3T) is seeking an experienced IT Support Specialist II to provide Tier I/Tier II technical and end-user support for the U.S. Government IT environment.

The role interfaces with users and the customer’s support organization, handling workstations, OS, applications, and Microsoft 365 services. The position will document, troubleshoot, and resolve incidents via the Government-approved ticketing system, with responsibilities spanning triage, remote and deskside

Qualifications

• Experience providing Tier I/Tier II IT help-desk and desktop support.
• Experience with Windows OS, applications, peripherals, and printers.
• Knowledge of Active Directory, user accounts, permissions, and password management.
• Experience with Microsoft 365 applications and services.
• Familiarity with enterprise IT service-management/ticketing systems.

Responsibilities

• Provide Tier I and Tier II technical support to users via phone, remote tools, and in-person.
• Log, categorize, prioritize, and resolve incidents in the ITSM system.
• Perform initial triage and determine action path for reported incidents.
• Troubleshoot hardware, OS, applications, peripherals, and connectivity issues.
• Support and manage end-user computing devices and account access.

Skills

Tier I/II support

Active Directory

Microsoft 365

Troubleshooting

Deskside support

End-user computing

Customer service

Remote support

Education

Associate's or Bachelor's degree

Tools

SCCM/MECM

Intune

ServiceNow

Job description

Agil3 Technology Solutions LLC (A3T) is seeking an experienced IT Support Specialist II to provide Tier I/Tier II technical and end-user support for the U.S. Government IT environment.

The role interfaces with users and the customer’s support organization, handling workstations, OS, applications, and Microsoft 365 services. The position will document, troubleshoot, and resolve incidents via the Government-approved ticketing system, with responsibilities spanning triage, remote and deskside