DoD-Cleared IT Support Specialist II – End-User Support

A3T (Agil3 Technology Solutions); California; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short/Long-Term)

401k with Company Match

Paid Holidays

PTO

Tuition and Professional Development

Parking/Travel Reimbursement

Job summary

Agil3 Technology Solutions LLC (A3T) seeks an experienced IT Support Specialist II to provide Tier I/II end-user support for U.S. Government IT environments. You will handle incidents, service requests, and account management for Windows workstations, Microsoft 365, and AD in a fast-paced setting.

The role includes triage, remote/onsite support, and collaboration with cybersecurity and systems teams. DoD clearance and relevant certifications are required for success.

Qualifications

• 3–5+ years of progressive IT help-desk/desktop-support experience.
• Active DoD Secret clearance required.
• DoD 8140/DCWF Work Role 451 at Intermediate level (Security+ or higher).
• Experience troubleshooting Windows workstations, laptops, OS, apps, peripherals.
• Experience supporting Microsoft 365 apps and services.
• Experience with Active Directory, user accounts, permissions, authentication, and password management.
• Experience imaging, deploying, and troubleshooting desktops/laptops.
• Experience with enterprise ITSM/ticketing systems.
• Ability to distinguish endpoint problems and escalate when needed.
• Strong technical documentation and problem-solving skills.

Responsibilities

• Provide Tier I/II technical support via phone, remote tools, tickets, or in-person assistance.
• Manage incidents and service requests in the ticketing system; document issues and resolutions.
• Perform initial triage and determine actions for user-reported incidents.
• Troubleshoot hardware, OS, applications, peripherals, and connectivity.
• Support end-user computing devices remotely and on-site.
• Install and troubleshoot approved client applications and software.
• Support Microsoft 365 apps/services used by personnel.
• Assist with user account creation, modification, and access control.
• Escalate complex issues to Systems/Network/Cybersecurity teams.
• Coordinate with other groups for NIPRNet/SIPRNet incidents.

Skills

Tier I/II support

Incident management

Active Directory

Microsoft 365

Windows workstations

ServiceNow or similar ITSM

SCCM/MECM or Intune

Networking basics (TCP/IP, DNS, DHCP)

Password management

Remote and deskside support

Security awareness (DoD)

Education

Associate's or Bachelor's in IT, CS, IS, Cybersecurity or related

Tools

ServiceNow

SCCM/MECM

Intune

Azure/Microsoft 365 admin tools

Job description

Agil3 Technology Solutions LLC (A3T) seeks an experienced IT Support Specialist II to provide Tier I/II end-user support for U.S. Government IT environments. You will handle incidents, service requests, and account management for Windows workstations, Microsoft 365, and AD in a fast-paced setting.

The role includes triage, remote/onsite support, and collaboration with cybersecurity and systems teams. DoD clearance and relevant certifications are required for success.